June 15th, 2021 Iowa-based BPO to support Ardor Travel Technologies clients with messaging support for an optimal customer experience.   CHICAGO, IL—Ardor Travel Technologies, a provider of travel and expense management solutions for forward-thinking companies, announced today that it has signed an agreement to deliver its solutions to TLC Associates, an Iowa-based global BPO. […]

  Apr 29, 2021   In the blink of an eye, every person in the world had their world turned upside down by the pandemic in 2020. From virtual school to work-at-home models, every business and family found themselves living in a new normal.   As business closed or reduced capacity, healthcare companies needed to […]

  TLC Associates Bringing Over 300 jobs to Santo Domingo Contact Center Firm Known Best for Amazing Work Culture     December 16, 2020—Cedar Rapids, IA– TLC Associates, an Iowa-based provider of high-quality customer contact solutions, announced today that is hiring immediately for its third location in the Dominican Republic.  The Company is looking to […]

  TLC Associates Adds Third Site in the Dominican Republic Recent client growth drives the need for a fourth additional site opening in 2020   October 19, 2020—Cedar Rapids, IA– TLC Associates, an Iowa-based provider of high-quality customer contact solutions, announced today that is adding a third location in the Dominican Republic. This comes soon […]

  TLC Associates to Add Two New Domestic Centers and 1200 Jobs Additional new contracts earned by the Company driving sustained growth in 2020   October 8, 2020—Cedar Rapids, IA- TLC Associates, an Iowa-based provider of high-quality customer contact solutions, announced today that it will be adding two new domestic centers and over 1200 new […]

  El Paso is one of the best-kept secrets in the United States. Named one of the Best Places to Live in the US, El Paso boasts a family-centered workforce, a great climate, and one of the lowest crime rates.   The City’s focus is to create new employment opportunities in 21st-century industries like Customer […]

  “The Federal Reserve cut its benchmark rate by a half percentage point on Tuesday morning, delivering a booster shot to stem potential economic disruptions from the spreading coronavirus epidemic.   Tuesday’s cut, which lowered the federal-funds rate to a range between 1% and 1.25%, is the first to occur in between a scheduled policy […]

Imagine an enrollee of a healthcare insurance provider calls the company’s contact center to discuss a service issue. If your customer service team sees them as a “patient” as opposed to a “customer,” chances are you’ve already lost their confidence – and possibly their business.   Healthcare consumers are evolving before our eyes. Where patients […]

TLC Associates Connecting with Employees & Communities –   At TLC Associates, we describe our corporate culture as family-oriented. We put our people first before the business bottom line. Our mantra is: when your people thrive, business will follow. Our culture is driven by authentic leaders who are vested in and connected to our employees’ […]

The client-vendor relationship has shifted in the contact center industry. And it’s definitely for the better.   Ten or 15 years ago, when a contact center was struggling to hit targets, recruitment numbers, or just about anything else, there was a common response from clients: “We’ll fire you if you can’t get your act together. […]