December 2, 2021—Cedar Rapids, IA– TLC Associates, an Iowa-based provider of third-party high-quality Customer Experience (CX) solutions, announced today that it is expanding its operations in Santo Domingo adding nearly 200 jobs to the existing team of many hundreds that it hired over the last 12 months.  The Veteran-owned Company will be hiring for […]

      [CEDAR RAPIDS, IOWA] – November 11, 2021 – TLC Associates announced today that it has been certified by the National Veteran Business Development Council (NVBDC) as a Veteran-Owned Business (VOB) after meeting the rigorous criteria by the prestigious organization that was founded by Veterans.    TLC Associates operates contact centers throughout the […]

  Apr 29, 2021   In the blink of an eye, every person in the world had their world turned upside down by the pandemic in 2020. From virtual school to work-at-home models, every business and family found themselves living in a new normal.   As business closed or reduced capacity, healthcare companies needed to […]

  TLC Associates Bringing Over 300 jobs to Santo Domingo Contact Center Firm Known Best for Amazing Work Culture     December 16, 2020—Cedar Rapids, IA– TLC Associates, an Iowa-based provider of high-quality customer contact solutions, announced today that is hiring immediately for its third location in the Dominican Republic.  The Company is looking to […]

  TLC Associates Adds Third Site in the Dominican Republic Recent client growth drives the need for a fourth additional site opening in 2020   October 19, 2020—Cedar Rapids, IA– TLC Associates, an Iowa-based provider of high-quality customer contact solutions, announced today that is adding a third location in the Dominican Republic. This comes soon […]

  TLC Associates to Add Two New Domestic Centers and 1200 Jobs Additional new contracts earned by the Company driving sustained growth in 2020   October 8, 2020—Cedar Rapids, IA- TLC Associates, an Iowa-based provider of high-quality customer contact solutions, announced today that it will be adding two new domestic centers and over 1200 new […]

  El Paso is one of the best-kept secrets in the United States. Named one of the Best Places to Live in the US, El Paso boasts a family-centered workforce, a great climate, and one of the lowest crime rates.   The City’s focus is to create new employment opportunities in 21st-century industries like Customer […]

  “The Federal Reserve cut its benchmark rate by a half percentage point on Tuesday morning, delivering a booster shot to stem potential economic disruptions from the spreading coronavirus epidemic.   Tuesday’s cut, which lowered the federal-funds rate to a range between 1% and 1.25%, is the first to occur in between a scheduled policy […]

Imagine an enrollee of a healthcare insurance provider calls the company’s contact center to discuss a service issue. If your customer service team sees them as a “patient” as opposed to a “customer,” chances are you’ve already lost their confidence – and possibly their business.   Healthcare consumers are evolving before our eyes. Where patients […]

TLC Associates Connecting with Employees & Communities –   At TLC Associates, we describe our corporate culture as family-oriented. We put our people first before the business bottom line. Our mantra is: when your people thrive, business will follow. Our culture is driven by authentic leaders who are vested in and connected to our employees’ […]