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500 Workstations Available in 2020 at our Newest Spacious Location in El Paso, TX!

April 1, 2020 | TLC Insights

 

  El Paso is one of the best kept secrets in the United States. Named one of the Best Places to Live in the US, El Paso boasts a family-centered workforce, a great climate, and one of the lowest crime rates.   The City’s focus is to create new employment opportunities in 21st-century industries like […]

 

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Tired of Low-Cost Offshore Vendors? It’s Time to Try a Nearshore Contact Center

July 17, 2019 | TLC Insights

 

Cheap isn’t our idea of a virtue. If you’ve ever driven a low-cost lemon off a used car lot or bought a shoddy home appliance, you’re all too familiar with the reasons why. Yet when the stakes are even higher, i.e. a business searching for a contact center to represent their brand and increase their […]

 

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How will your firm capture new customers during this window of opportunity?

March 10, 2020 | TLC Insights

 

  “The Federal Reserve cut its benchmark rate by a half percentage point on Tuesday morning, delivering a booster shot to stem potential economic disruptions from the spreading coronavirus epidemic.   Tuesday’s cut, which lowered the federal-funds rate to a range between 1% and 1.25%, is the first to occur in between a scheduled policy […]

 

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Driving Healthcare Connections: 3 Tips to Treating Patients Like People

March 4, 2020 | TLC Insights

 

Imagine an enrollee of a healthcare insurance provider calls the company’s contact center to discuss a service issue. If your customer service team sees them as a “patient” as opposed to a “customer,” chances are you’ve already lost their confidence – and possibly their business.   Healthcare consumers are evolving before our eyes. Where patients […]

 

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Connecting with Employees & Communities

February 6, 2020 | TLC Insights

 

TLC Associates Connecting with Employees & Communities –   At TLC Associates, we describe our corporate culture as family-oriented. We put our people first before the business bottom line. Our mantra is: when your people thrive, business will follow. Our culture is driven by authentic leaders who are vested in and connected to our employees’ […]

 

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The Connected Client and Vendor Relationship Brings Success All Around

January 14, 2020 | TLC Insights

 

The client-vendor relationship has shifted in the contact center industry. And it’s definitely for the better.   Ten or 15 years ago, when a contact center was struggling to hit targets, recruitment numbers, or just about anything else, there was a common response from clients: “We’ll fire you if you can’t get your act together. […]

 

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How to Improve Your Net Promoter Score with Your Customer Service Team

December 10, 2019 | TLC Insights

 

Simple questions have the power to reveal some invaluable truths. Consider the question at the heart of every Net Promoter Score questionnaire: how likely are you to recommend our company to a friend or colleague?   The responses can help your brand to determine your overall customer satisfaction and brand loyalty. But how can you […]

 

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How Chatbots Will Enhance (Not Replace) Your Contact Center Agents

December 2, 2019 | TLC Insights

 

The first chatbot said hello to the world over 50 years ago. It went by the name ELIZA and was most famously used to simulate the questions and interactions of a therapist. Though some of the early test subjects were captivated by the ELIZA, the program was only giving preprogrammed responses triggered by certain phrases. […]

 

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How Your On-Site Contact Center Visit Can Reveal the Perfect Partner

November 19, 2019 | TLC Insights

 

The responses to your contact center RFP can help you develop a strong sense of which partners can deliver on their promises to increase your revenue and public perception. Yet don’t let your instincts alone make the final call for you. Protect your investments by visiting one of their contact centers first.   The challenge […]

 

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Your Guide for Understanding the Contact Center Service Level Agreement

November 13, 2019 | TLC Insights

 

Outsourcing is a deliberate process, one that benefits from careful consideration and cross-comparison to find the right partner. When you are in the evaluation stage, choosing the right contact center hinges upon each vendor’s response to typical exploratory questions within the RFP. Even when you’ve made your choice, you still want assurances you’ve wisely chosen […]

 

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Why You Should Outsource Your Sales Support Team

November 11, 2019 | TLC Insights

 

How much time do your salespeople spend selling? A study found that for most salespeople, only 35.2% of their daily schedule is spent on sales-related activities. In a forty-hour work week, that’s only about 14 hours and five minutes! What are they doing? The good news is they’re probably not hibernating at their desk or […]

 

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