TLC Insights
Featured News Articles
Here You Will Find Valuable Information Exclusive to The Contact Solution industry.
Recent Press Release
Bringing Experience to the Customer Journey
TLC Associates has recently announced that Felisse Otten has been hired as the Vice President of Healthcare Services. She brings years of professional experience to the position, holding both a B.S. and M.S. in Nursing and certification as a Licensed...
Recent News & Articles
Navigating Customer Service in the Financial Sector in the Wake of Covid-19
Our country is a much different place than it was five years ago due to the impacts of Covid-19. No one can deny that it will have lasting effects across every industry. However, the financial sector is facing even more...
Improving the Customer Experience in Healthcare Services
Navigating healthcare systems and services can be confusing, and we want to provide our members the professional support they need during what may be some of the most difficult periods of their lives.
The Power of Relationships
If you are trying to build a successful business, don’t underestimate how your relationships influence the cycle of give-and-take between clients and service providers. A strategic relationship is a powerful tool that is just as valuable, if not more so,...
TLC Associates’ Founder & CEO Awarded the Alumni Entrepreneur of the Year
August 10, 2022—Cedar Rapids, IA- TLC Associates, an Iowa-based provider of high-quality customer contact solutions, announced today that its CEO and Founder, Thomas L. Cardella, has been awarded the Alumni Entrepreneur of the Year by the University of Iowa John...
TLC Associates Hires Felisse Otten as Healthcare Solutions Leader
TLC Associates, an Iowa-based provider of high-quality customer contact solutions, announced today that industry leader Felisse Otten has joined the company as Vice President of Healthcare Services.
TLC Associates to Add an Additional 300 jobs to Americus, Georgia Hiring to take place within 120 days
April 18, 2022—Cedar Rapids, IA- TLC Associates, an Iowa-based provider of third-party high-quality Customer Experience (CX) solutions, announced today that it is expanding its operations in Americus, Georgia. The Veteran-owned Company is adding jobs to the existing team that they...