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Case Studies

TLC Associates Turns Client’s Contact Center into a Profit Center [Case Study]

September 20, 2018 | Case Studies

 

TLC Associates Turns Client’s Contact

Center into a Profit Center

[Case Study]

A major retail brand sought to break with the status quo, laying the groundwork for a revamped approach to their business leveraging a new ecommerce platform and a new contact center partner. At its core, the shift was meant to embrace real, customer-centric care. Moving away from commodity type services, they wanted to deliver positive and memorable customer experiences while also forging an expanded profit center for their business.

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