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Case Studies

TLC Associates Improves Client Fulfillment & Enhances FCR by 91% [Case Study]

September 20, 2018 | Case Studies

 

TLC Associates Improves Client Fulfillment & Enhances FCR By 91% [Case Study]

TLC Associates first partnered with a major U.S. brand in the farming & gardening space in 2013, launching our relationship with inbound customer care support to provide our client’s customers with a seamless experience. Over the next two years, TLC optimized the performance of their care program, enhancing contact center metrics, as well as CSAT and Dealer Satisfaction, through the refinement and improvement of contact center processes.

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