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TLC Insights

TLC Associates Expands in El Paso to Support Fortune 500 Clients

January 8, 2019 | TLC Insights


TLC Associates to expand and open a second contact center in El Paso, Texas, employing 500 individuals.


CEDAR RAPIDS, IOWA, January 7th, 2018 –– TLC Associates (TLC), one of the fastest growing contact center companies worldwide, officially announced the opening of their second El Paso, Texas contact center and the planned addition of 500 new associates. This new facility, located adjacent to Fort Bliss Army Base and Biggs Airfield, will amplify TLC’s ability to help Fortune 500s achieve optimal performance, unparalleled ROI, and overall business growth. 


“We are extremely excited to announce the expansion of our new 26,000 square foot contact center in El Paso, Texas. We have such amazing associates in our Southwest Region, it just made sense for further expansion,” stated Thomas L. Cardella, Founder and President of TLC. “We find that our Fortune 500 clients love working with our associates across Iowa, Texas and New Mexico, as they find the same down-to-earth mentality and strong work ethic.”


The new El Paso location will join the growing number of TLC contact centers in Cedar Rapids, Keokuk, Ottumwa, and Marshalltown in Iowa, along with El Paso in Texas and Las Cruces and Alamogordo in New Mexico. TLC Associates also has ventures in Santiago, Dominican Republic, and Delhi, India, supporting a variety of retail and web-based clients.


“TLC is positioned as a global player in the contact center and BPO (business process outsourcing) industries,” stated Thomas Moroney, Chief Commercial Officer at TLC. “Our 3,000 associates based around the world offer a wide range of solutions that directly impact the brands and profitability of our Fortune 500 client base. Through their hard work, our associates not only provide meaningful customer experiences, but they empower the growth of our company and their individual careers.”


TLC’s emphasis on creating an environment where every person – from the customer to the clients to the employees themselves – encounters a remarkable experience, has maintained the contact center’s momentum in a competitive market. As the company continues to expand their operations, there will be greater opportunities for high-performing associates to cultivate their careers as they deliver extraordinary experiences.


For more information on employment at TLC Associates, please visit  


About TLC Associates

TLC Associates is an Iowa-based contact center with locations throughout Iowa, Florida, Texas, New Mexico, Colorado, Delhi, India, and The Dominican Republic. TLC leverages exceptional people and best-in-class technology to enable Fortune 500 clients in the financial services, insurance, media, technology, telecom, entertainment, utilities, and travel industries achieve optimal performance, unparalleled ROI, and overall business growth. TLC Associates is a reputable outsourced provider of solutions such as Inbound Customer Service, Outbound Teleservices, Email Management, Webchat, and Customer Support services. For more information about TLC Associates, please visit:



Thomas L. Cardella, President, TLC Associates

(319) 551-1199 or

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