Our Contact Center Locations

Leveraging a global workforce
for a richer ROI

Headquartered in Cedar Rapids, Iowa, TLC Associates has 15 locations throughout the world. With a combination of domestic, nearshore and offshore contact center locations, we are able to tap into skilled global labor markets while delivering competitive pricing and attractive cost savings.

 

In a world where you can’t be too careful with critical customer data, we ensure that all locations are 100% compliant with US security and privacy protocols. Furthermore, we build our global workforce strategically, ensuring cultural affinity with our clients and technical fit with each unique project.

Our Global Offices and Delivery Centers

Cedar Rapids

Corporate Headquarters

3735 Queen Court SW
Cedar Rapids, IA 52404

 

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Keokuk, IA

Delivery Center

3882 Main St.
Keokuk, IA 52632

 

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Ottumwa, IA

Delivery Center

102 S Market St,
Ottumwa, IA 52501

 

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Marshalltown, IA

Delivery Center

1516 E Olive St,
Marshalltown, IA 50158

 

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Alamogordo, NM

Delivery Center

3199 N White Sands Blvd A2
Alamogordo, NM 88310

 

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Las Cruces, NM

Delivery Center

2100 Summit Ct
Las Cruces, NM 88011

 

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El Paso, TX

Delivery Center

1790 Commerce Park Dr Ste A
El Paso, TX 79912

 

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Ft. Lauderdale, FL

Regional Office

Tucson, AZ

Tier III Data Center

Marion, IA

Tier III Data Center

Santiago, Dominican Republic

Nearshore Delivery Center

Manila, Philippines

Offshore Delivery Center

New Delhi, India

Offshore Delivery Center

What our customers are saying

  • I am consistently blown away by TLC’s performance. Black Friday is a huge day for our business and we know we can trust their agents to have chat and email channels totally under control. In fact, their performance last Black Friday allowed us to keep phone ASA under a minute. TLC Associates offers world-class performance across all customer channels.

    Director, Major Retail Brand
  • Partnering with TLC has been a true pleasure. The services they provide to my company are a true upgrade over past outsourcing experiences. They consistently demonstrate passion and commitment to performance management, customer service, and client care. I look forward to our continued successful partnership.

    VP - Medical eCommerce Company
  • Our TLC outbound sales team has been one of our secret weapons. They know our services as well as our people, and their conversion and FCR rates are impressive. We’re happy to be working with a contact center partner that takes pride in delivering remarkable service.

    VP, Sales Development - Financial Services Company
  • Customer Experience Insights

    Read more to stay ahead of the curve

    TLC Associates Unveils Dynamic New Website and Brand
    12.06.2018

     

    Contact Center Updates Web Presence to Reflect Their Core Values   CEDAR RAPIDS, IA – TLC Associates, a contact center committed to exceptional customer experiences, has officially launched their new and improved website to provide a more engaging experience for potential clients and employees. Their redesigned site is integral to TLC’s mission to deliver the […]

     

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