You’ve Got Our Attention
Our story begins with an important observation. After spending 20 years in the industry, leading two successful startups, and receiving an Ernst & Young Entrepreneur of the Year award, Tom Cardella found himself questioning some core industry practices. He recognized that the quality promised by other contact centers was rarely delivered. Sure, KPIs might be achieved, but their business models neglected the very people they were serving, making high quality customer experience perpetually out of reach.
Within that problem, he saw an opportunity to transform the perception of the industry and consequently founded TLC Associates. He committed to creating a contact center environment where every person – from the customer to the client to the employees themselves – encountered a remarkable experience.
It’s a philosophy that we still believe in today. Our core focus is on long-term relationships and exemplary service. It means no matter who you are, you have our utmost attention, from the executive team to our frontline agents.
But it doesn’t end there. We’re contact center specialists obsessed with results, which means we start at the beginning, learning everything about your needs, goals, and challenges so we can help you achieve optimal performance, unparalleled ROI, and overall growth.