Our Company

You’ve Got Our Attention

 

Our story begins with an important observation. After spending 20 years in the industry, leading two successful startups, and receiving an Ernst & Young Entrepreneur of the Year award, Tom Cardella found himself questioning some core industry practices. He recognized that the quality promised by other contact centers was rarely delivered. Sure, KPIs might be achieved, but their business models neglected the very people they were serving, making high quality customer experience perpetually out of reach.

Within that problem, he saw an opportunity to transform the perception of the industry and consequently founded TLC Associates. He committed to creating a contact center environment where every person – from the customer to the client to the employees themselves – encountered a remarkable experience.

It’s a philosophy that we still believe in today. Our core focus is on long-term relationships and exemplary service. It means no matter who you are, you have our utmost attention, from the executive team to our frontline agents.

But it doesn’t end there. We’re contact center specialists obsessed with results, which means we start at the beginning, learning everything about your needs, goals, and challenges so we can help you achieve optimal performance, unparalleled ROI, and overall growth.

Achieving Your Goals

through Extraordinary Experiences

 

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Reaching Your World, One Conversation at a Time

The quality of your customer interactions has a very real impact on business performance.

Say hello to a contact center that can deliver better, at every single stop on the customer lifecycle:

 

 

 

Measuring Greatness

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Leaders who started on the phones

TLC Associates Turns Client’s Contact Center into a Profit Center

A major retail brand sought to break with the status quo, laying the groundwork for a revamped approach to their business leveraging a new ecommerce platform and a new contact center partner.

 

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You’ve Got Our Attention.

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