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TLC Awards & Recognition

Ernst & Young Entrepreneur Of The Year


Inc. 500 – America’s Fastest Growing Companies


TMC – Customer Experience Innovation 2015


TMC – Top 50 Teleservices Agencies 2015


TMC – Teleservices Agencies Elite Award 2017


CBJ- Fastest Growing Company, 2011, 2018, 2010


TMC- MVP Quality Gold 2016


TMC-Top 50, 2009, 2010, 2011, 2012, 2013, 2014


TMC Customer Relations Excellence Award, 2012


2018 CBJ Workforce Awards-Retention Strategy


TMC MVP Quality Bronze-2007, Silver 2009 & 2010


TMC Customer Relations Excellence Award, 2012



  • I am consistently blown away by TLC’s performance. Black Friday is a huge day for our business and we know we can trust their agents to have chat and email channels totally under control. In fact, their performance last Black Friday allowed us to keep phone ASA under a minute. TLC Associates offers world-class performance across all customer channels.

    Director, Major Retail Brand
  • Partnering with TLC has been a true pleasure. The services they provide to my company are a true upgrade over past outsourcing experiences. They consistently demonstrate passion and commitment to performance management, customer service, and client care. I look forward to our continued successful partnership.

    VP - Medical eCommerce Company
  • Our TLC outbound sales team has been one of our secret weapons. They know our services as well as our people, and their conversion and FCR rates are impressive. We’re happy to be working with a contact center partner that takes pride in delivering remarkable service.

    VP, Sales Development - Financial Services Company
  • Customer Experience Insights

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    The Best Way to Calculate Customer Retention and Keep Your Clientele


    Studies by Bain & Company show the effort to increase customer retention by 5% produces 25% additional profits through upsells, cross-sells, and customer referrals. It’s not a stretch to say your ability to retain customers reflects your ability to grow your bottom line.   So, how do you get the most out of your existing […]


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