TLC Awards & Recognition

Ernst & Young Entrepreneur Of The Year

 

Inc. 500 – America’s Fastest Growing Companies

 

TMC – Customer Experience Innovation 2015

 

TMC – Top 50 Teleservices Agencies 2015

 

TMC – Teleservices Agencies Elite Award 2017

 

CBJ- Fastest Growing Company, 2011, 2018, 2010

 

TMC- MVP Quality Gold 2016

 

TMC-Top 50, 2009, 2010, 2011, 2012, 2013, 2014

 

TMC Customer Relations Excellence Award, 2012

 

2018 CBJ Workforce Awards-Retention Strategy

 

TMC MVP Quality Bronze-2007, Silver 2009 & 2010

 

TMC Customer Relations Excellence Award, 2012

 

WHAT OUR CLIENTS ARE SAYING

  • I am consistently blown away by TLC’s performance. Black Friday is a huge day for our business and we know we can trust their agents to have chat and email channels totally under control. In fact, their performance last Black Friday allowed us to keep phone ASA under a minute. TLC Associates offers world-class performance across all customer channels.

    Director, Major Retail Brand
  • Partnering with TLC has been a true pleasure. The services they provide to my company are a true upgrade over past outsourcing experiences. They consistently demonstrate passion and commitment to performance management, customer service, and client care. I look forward to our continued successful partnership.

    VP - Medical eCommerce Company
  • Our TLC outbound sales team has been one of our secret weapons. They know our services as well as our people, and their conversion and FCR rates are impressive. We’re happy to be working with a contact center partner that takes pride in delivering remarkable service.

    VP, Sales Development - Financial Services Company
  • Customer Experience Insights

    Read more to stay ahead of the curve

    TLC Associates Unveils Dynamic New Website and Brand
    12.06.2018

     

    Contact Center Updates Web Presence to Reflect Their Core Values   CEDAR RAPIDS, IA – TLC Associates, a contact center committed to exceptional customer experiences, has officially launched their new and improved website to provide a more engaging experience for potential clients and employees. Their redesigned site is integral to TLC’s mission to deliver the […]

     

    Read the post

    Measuring Greatness

    0%

    Leadership approval

    0%

    Would encourage a friend to apply

    0%

    Leaders who started on the phones

    You’ve Got Our Attention.

    Let’s Chat