Winning back customers

Treating Every End Like a New Beginning

 

To an extent, customer attrition is inevitable and often out of your control. But even a lost customer can provide value – especially if you can successfully convince them to return.

 

The end of a customer’s lifecycle is still an important part of their customer journey. How your company responds to cancellations or unenrollment is critical to their perception of your brand.

 

At TLC, we deliver seamless customer experience even at the end of the customer life-cycle. It’s how we execute successful win-back campaigns to reduce customer attrition. It’s also how we gain actionable insight from Churn Analysis, through Voice of the Customer and Data Analytics.

What Our Clients Are Saying

  • I am consistently blown away by TLC’s performance. Black Friday is a huge day for our business and we know we can trust their agents to have chat and email channels totally under control. In fact, their performance last Black Friday allowed us to keep phone ASA under a minute. TLC Associates offers world-class performance across all customer channels.

    Director, Major Retail Brand
  • Partnering with TLC has been a true pleasure. The services they provide to my company are a true upgrade over past outsourcing experiences. They consistently demonstrate passion and commitment to performance management, customer service, and client care. I look forward to our continued successful partnership.

    VP - Medical eCommerce Company
  • Our TLC outbound sales team has been one of our secret weapons. They know our services as well as our people, and their conversion and FCR rates are impressive. We’re happy to be working with a contact center partner that takes pride in delivering remarkable service.

    VP, Sales Development - Financial Services Company
  • Want Results You Can Measure?

    Request pricing information today to discover true ROI.

    Industries We Serve

    Our customer experience solutions span a range of industries, including:

     

     

    Measuring Greatness

    $665,518,320

    Revenue Generated

    241,109,252

    Customer Interactions – All Channels

    We Are TLC

    Delivering Remarkable Customer Experience

     

    As contact center specialists, we believe that every interaction you have makes an impact on someone. It’s why we’re committed to a people-first approach at every level of our business. The result? Optimal performance and remarkable customer experiences.

     

    Let us tell you more

    TLC Associates Turns Client’s Contact Center into a Profit Center

    A major retail brand sought to break with the status quo, laying the groundwork for a revamped approach to their business leveraging a new ecommerce platform and a new contact center partner.

     

    Read the Case Study

    You’ve Got Our Attention.

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