Customer Service

Reaching Your World, One Conversation at a Time


An established customer is your most valuable customer – if you serve them well. This is when the face of your brand is most vulnerable: resolving customer issues, addressing concerns, and managing accounts.


We’ve found that the key to exceptional customer service is recognizing that each individual interaction with your brand is intricately connected to the overall customer journey. And successfully serving a customer involves understanding where they are on that journey and segmenting them appropriately.


We’ve spent years delivering remarkable customer experiences through customer care solutions, technical support, online support, and self-service solutions.

How can outsourced customer service improve your FCR and customer satisfaction?


Request an ROI Calculation

What Our Clients Are Saying

  • "We are very thankful for TLC’s efforts over the past few years in support of sales and care for our customers. They have helped us grow our business and care for our customers. 2020 has been a more challenging year as our operations were significantly impacted during this pandemic. TLC Associates came through for our brand and customers. They focused on relationships before contracts. They offered incredible flexibility to reduce our costs. Once our business picked up, TLC was there to support us from day one with our already trained staff who were retained by TLC Associates during this difficult time. This defines the word partner to me."

    Chief Commercial Officer, Leading internet brand
  • "My TLC partners have transformed the experience provided to my customers! There is no way we could be doing the things we’re doing without the amazing talent, incredible execution and lightning speed exhibited by everyone from TLC Associates. I’m inspired daily by how my TLC partners have assimilated into our brand! This is truly a partnership in every sense of the word. Bottom line is TLC Associates ROCK!!!!!"

    Head of eCommerce, Top Retailer/Fortune 1000
  • I am consistently blown away by TLC’s performance. Black Friday is a huge day for our business and we know we can trust their agents to have chat and email channels totally under control. In fact, their performance last Black Friday allowed us to keep phone ASA under a minute. TLC Associates offers world-class performance across all customer channels.

    Director, Major Retail Brand
  • Partnering with TLC has been a true pleasure. The services they provide to my company are a true upgrade over past outsourcing experiences. They consistently demonstrate passion and commitment to performance management, customer service, and client care. I look forward to our continued successful partnership.

    VP - Medical eCommerce Company
  • Our TLC outbound sales team has been one of our secret weapons. They know our services as well as our people, and their conversion and FCR rates are impressive. We’re happy to be working with a contact center partner that takes pride in delivering remarkable service.

    VP, Sales Development - Financial Services Company
  • Want Results You Can Measure?

    Request pricing information today to discover true ROI.

      Industries We Serve

      Our customer experience solutions span a range of industries, including:



      Measuring Greatness


      Revenue Generated


      Customer Interactions – All Channels

      We Are TLC

      Delivering Remarkable Customer Experience


      As contact center specialists, we believe that every interaction you have makes an impact on someone. It’s why we’re committed to a people-first approach at every level of our business. The result? Optimal performance and remarkable customer experiences.



      TLC Increases Mortgage Lead Generation 216.7% for Client by Reshoring [Case Study]


      Read the Case Study

      Remarkable Customer Experiences.

      Request your custom quote today!