Expanding your customer base is critical to the growth of your business. But customers are getting savvier, their expectations are evolving, and competition for their attention is crushing. Engaging them is increasingly difficult.
Acquisition is one of the most delicate parts of your customer lifecycle. Our years of experience have taught us how important it is to gain trust and respect before someone will even consider your products or services.
We advocate for you, identifying and qualifying your leads. We engage potential customers through both inbound and outbound phone sales support, in addition to managing web orders. We create a full storefront experience right here in the contact center, treating every interaction as an opportunity to reflect your brand.
I am consistently blown away by TLC’s performance. Black Friday is a huge day for our business and we know we can trust their agents to have chat and email channels totally under control. In fact, their performance last Black Friday allowed us to keep phone ASA under a minute. TLC Associates offers world-class performance across all customer channels.
Partnering with TLC has been a true pleasure. The services they provide to my company are a true upgrade over past outsourcing experiences. They consistently demonstrate passion and commitment to performance management, customer service, and client care. I look forward to our continued successful partnership.
Our TLC outbound sales team has been one of our secret weapons. They know our services as well as our people, and their conversion and FCR rates are impressive. We’re happy to be working with a contact center partner that takes pride in delivering remarkable service.
As contact center specialists, we believe that every interaction you have makes an impact on someone. It’s why we’re committed to a people-first approach at every level of our business. The result? Optimal performance and remarkable customer experiences.
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A major retail brand sought to break with the status quo, laying the groundwork for a revamped approach to their business leveraging a new ecommerce platform and a new contact center partner.
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