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Case Studies

How Our Retail Customer Care Helped a Major Brand Hit KPIs & Grow [Case Study]

July 26, 2019 | Case Studies

 

How Our Retail Customer Care

Helped a Major Brand Hit KPIs & Grow [Case Study]

A major retail brand sought to break from the status quo and revamp their customer experience. Their new end-to-end vision for retail customer care would need to accommodate seasonal volumes, 24/7 availability, and KPIs capable of improving overall service levels. Based on our reputation for exceptional outsourced customer care, the client approached TLC Associates to act as an offshore extension of their existing service unit across their chat and email channels.

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