Chat with us, powered by LiveChat

Let’s calculate the ROI of outsourcing your contact center

It’s time to achieve a better return on your contact center investment

You want the best results for your customers, brand, and bottom line. But how do you determine an outsourced partner can walk the talk before you buy? By calculating your ROI in advance.

At TLC Associates, we can calculate the return on investment and cost savings of outsourcing your contact center program. By reviewing your business and goals alongside our proven processes and ongoing achievements, we can calculate:

  • Revenue Growth
  • Customer Retention
  • CSAT Scores
  • Changes to First Contact Resolution
  • And More


Learn the ROI of outsourcing with TLC!

Request Your ROI Calculation Now

Fill out the form and we’ll get started on calculating your potential ROI



  • I am consistently blown away by TLC’s performance. Black Friday is a huge day for our business and we know we can trust their agents to have chat and email channels totally under control. In fact, their performance last Black Friday allowed us to keep phone ASA under a minute. TLC Associates offers world-class performance across all customer channels.

    Director, Major Retail Brand
  • Partnering with TLC has been a true pleasure. The services they provide to my company are a true upgrade over past outsourcing experiences. They consistently demonstrate passion and commitment to performance management, customer service, and client care. I look forward to our continued successful partnership.

    VP - Medical eCommerce Company
  • Our TLC outbound sales team has been one of our secret weapons. They know our services as well as our people, and their conversion and FCR rates are impressive. We’re happy to be working with a contact center partner that takes pride in delivering remarkable service.

    VP, Sales Development - Financial Services Company