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    WHAT OUR CLIENTS ARE SAYING

  • I am consistently blown away by TLC’s performance. Black Friday is a huge day for our business and we know we can trust their agents to have chat and email channels totally under control. In fact, their performance last Black Friday allowed us to keep phone ASA under a minute. TLC Associates offers world-class performance across all customer channels.

    Director, Major Retail Brand
  • Partnering with TLC has been a true pleasure. The services they provide to my company are a true upgrade over past outsourcing experiences. They consistently demonstrate passion and commitment to performance management, customer service, and client care. I look forward to our continued successful partnership.

    VP - Medical eCommerce Company
  • Our TLC outbound sales team has been one of our secret weapons. They know our services as well as our people, and their conversion and FCR rates are impressive. We’re happy to be working with a contact center partner that takes pride in delivering remarkable service.

    VP, Sales Development - Financial Services Company
  • Customer Experience Insights

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    Navigating the New Normal in the Contact Center
    05.04.2021

     

      Apr 29, 2021   In the blink of an eye, every person in the world had their world turned upside down by the pandemic in 2020. From virtual school to work-at-home models, every business and family found themselves living in a new normal.   As business closed or reduced capacity, healthcare companies needed to […]

     

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