TLC Insights

Should You Quit Your Call Center Job? 3 Signs Point to Yes

February 19, 2019 | TLC Insights


At some point in time, we’ve all had a spectacularly bad day on the job. Really, you’re in good company! When those bad days become problematic is the moment they stretch into bad weeks and months – and by then it’s too late. If you want to do right for yourself and your career, take action before job burnout and dread set in. To help you out, we’ve put together this list of signs you should quit your current call center job (and find a better home for your skills). 


1.) You Have No Room to Grow

Is the structure at your contact center job flat? Do you feel like there are very few opportunities to expand your skills and take on more responsibilities? Though you might enter a call center job in an entry level role, that doesn’t mean the ground floor should be your final stop.


In the contact center world, there are plenty of career pathways and opportunities for passionate and hardworking people. Take our team, for instance. We pride ourselves in growing talent from the ground up. We provide our employees with a range of career tracks that utilize their best skills and align with their career goals. Though everyone starts as a customer service representative, we encourage our people’s drive and never try to force them down a one-size-fits-all career path. Here’s a snapshot of just some of the options for TLC team members.



2.) The Environment Drains You

You spend one-third of your waking hours on the job! If you have all of the enthusiasm of a person going to the DMV when you walk into work, it’s not the right place for you. A contact center job doesn’t need to reflect the soul-crushing scenes that play out in movies and TV. In fact, the right environment should be energizing, rewarding, and even fun.


We know what a bad environment looks like (toxic bosses, exhausted coworkers, offices like caves, etc.). What about a happy and healthy call center workspace? Find the right contact center job and it’s not any different from other industries. Across our locations, we celebrate our wins and employees’ milestones, build bonds outside the office, and even give back to the community together. And we cultivate an office environment that keeps our people engaged and feeling like part of the family.


3.) Your Work Doesn’t Feel Meaningful

We all want to feel like our work matters. Though it’s great to be paid, money alone isn’t what motivates most of us to get out of bed in the morning. People want to feel like they make an impact and do useful work. The tricky thing is that there is no universal definition of meaningful work.


A blog from NiceReply captures it nicely: “The sense of purpose a person finds in his or her work is a deeply personal thing.” Basically, what means a great deal to you might not motivate someone else – and you’re in control of creating your own meaning. However, it does help to have leaders who are willing to help you find ways to make your work meaningful.


At TLC Associates, we work to help our employees finding meaning on the job. We share the ways that our work is positively impacting clients and their customers, recognize team victories, and do ongoing work with employees on an individual basis to determine their goals and sense of purpose.


Ready for your contact center job to feel meaningful? Apply with TLC Associates for an experience like no other!


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