Get to Know TLC Associates.
The Core of the Connection
Meet Our Leadership Team
By Staying Connected to The Very Heart of Our Business,
We Strive For Success at All Levels.
Thomas (Tom) L. Cardella
Chief Executive Officer
Has been a pioneer and successful entrepreneur in the Contact Center industry for 30 years. He has two successful start-ups behind him...
Vice President - Healthcare Leader
Felisse Otten is the Vice President- Healthcare Leader at TLC Associates, responsible for leading the Healthcare portfolio of clients.
SVP of CX
Kim Fox, Senior Vice President of Customer Experience, has over 15 years of experience in the contact center industry, supporting various industries...
VP Information Technology
Brian Theusch, VP Information Technology, has been in the contact center industry for 20 years. He is responsible for information...
Quality Assurance Manager
Carprina Toran, Quality Assurance Manager, has been with TLC Associates for over 10 years. She started as a Sales Representative...
VP Information Security
Zeb Reardon serves as the Vice President of Information Security, and is responsible for overseeing all Information Security...
Ashley Hahesy, VP Finance, has been with TLC Associates for three years.She is responsible for financial...
VP of Client Services
Tina Becerra-Hinsley, VP of Client Services, brings almost thirty years' experience to our company. Tina joined TLC in 2015...
Vince Tierres, VP Operations, has worked in the BPO industry for almost twenty five years and holds a bachelor’s degree in Business Management from the UTSA...
Myka Gilchrist PHR, Director of HR, has been with TLC Associates for eight years. Ms. Gilchrist began on the phones and worked her way up...
SVP of Work at/from Home Solutions
David McCormick, Senior Vice President of Work at/from Home Solutions, is a seasoned Senior Organizational Leader with 20 years of Global Operations ...
VP International Operations
Joe Fiorello, VP International Operations, has twenty five years of experience in the contact center industry....
Melissa Harris, Site Director, has worked in the CX industry for more than 15 years, beginning her career as a Customer Service...
VP Client Services
Adam Nemmers, VP Client Services, promoted to Vice President in 2022 recognizing twenty years of experience in the BPO industry and nine years' of successful tenure...