The Core of the Connection
Thomas (Tom) L. Cardella
Chief Executive Officer
Has been a pioneer and successful entrepreneur in the Contact Center industry for 30 years. He has two successful start-ups behind him...
Felisse Otten
Vice President - Healthcare Leader
Felisse Otten is the Vice President- Healthcare Leader at TLC Associates, responsible for leading the Healthcare portfolio of clients.
Kim Fox
SVP of CX
Kim Fox, Senior Vice President of Customer Experience, has over 15 years of experience in the contact center industry, supporting various industries...
Thomas P. Moroney
President & Chief Commercial Officer
Leads business development activities and ensures alignment between TLC Associates and its clients...
Kerry Gay
Chief Operations Officer
He reports directly to Tom Cardella and oversees strategic initiatives for the Company....
Mike Matejka
SVP Client Services
Michael Matejka, SVP Client Services, is a dynamic client services executive with 20 years of proven success in launching, managing...
Brian Theusch
VP Information Technology
Brian Theusch, VP Information Technology, has been in the contact center industry for 20 years. He is responsible for information...
Carprina Toran
Quality Assurance Manager
Carprina Toran, Quality Assurance Manager, has been with TLC Associates for over 10 years. She started as a Sales Representative...
Zeb Reardon
VP Information Security
Zeb Reardon serves as the Vice President of Information Security, and is responsible for overseeing all Information Security...
Ashley Hahesy
VP Finance
Ashley Hahesy, VP Finance, has been with TLC Associates for three years.She is responsible for financial...
Tina Becerra-Hinsley
VP of Client Services
Tina Becerra-Hinsley, VP of Client Services, brings almost thirty years' experience to our company. Tina joined TLC in 2015...
Vince Tierres
VP Operations
Vince Tierres, VP Operations, has worked in the BPO industry for almost twenty five years and holds a bachelor’s degree in Business Management from the UTSA...
Myka Gilchrist
Director HR
Myka Gilchrist PHR, Director of HR, has been with TLC Associates for eight years. Ms. Gilchrist began on the phones and worked her way up...
David McCormick
SVP of Work at/from Home Solutions
David McCormick, Senior Vice President of Work at/from Home Solutions, is a seasoned Senior Organizational Leader with 20 years of Global Operations ...
Joe Fiorello
VP International Operations
Joe Fiorello, VP International Operations, has twenty five years of experience in the contact center industry....
Melissa Harris
Site Director
Melissa Harris, Site Director, has worked in the CX industry for more than 15 years, beginning her career as a Customer Service...
Adam Nemmers
VP Client Services
Adam Nemmers, VP Client Services, promoted to Vice President in 2022 recognizing twenty years of experience in the BPO industry and nine years' of successful tenure...
