Leadership Team

Get to Know TLC Associates.

The Core of the Connection

Meet Our Leadership Team

By Staying Connected to The Very Heart of Our Business,
We Strive For Success at All Levels.

Thomas (Tom) L. Cardella
Thomas (Tom) L. Cardella

Chief Executive Officer

Has been a pioneer and successful entrepreneur in the Contact Center industry for 30 years. He has two successful start-ups behind him...

Felisse Otten
Felisse Otten

Vice President - Healthcare Leader

Felisse Otten is the Vice President- Healthcare Leader at TLC Associates, responsible for leading the Healthcare portfolio of clients.

Kim Fox
Kim Fox

SVP of CX

Kim Fox, Senior Vice President of Customer Experience, has over 15 years of experience in the contact center industry, supporting various industries...

Brian Theusch
Brian Theusch

VP Information Technology

Brian Theusch, VP Information Technology, has been in the contact center industry for 20 years. He is responsible for information...

Carprina Toran
Carprina Toran

Quality Assurance Manager

Carprina Toran, Quality Assurance Manager, has been with TLC Associates for over 10 years. She started as a Sales Representative...

Zeb Reardon
Zeb Reardon

VP Information Security

Zeb Reardon serves as the Vice President of Information Security, and is responsible for overseeing all Information Security...

Ashley Hahesy
Ashley Hahesy

VP Finance

Ashley Hahesy, VP Finance, has been with TLC Associates for three years.She is responsible for financial...

Tina Becerra-Hinsley
Tina Becerra-Hinsley

VP of Client Services

Tina Becerra-Hinsley, VP of Client Services, brings almost thirty years' experience to our company. Tina joined TLC in 2015...

Vince Tierres
Vince Tierres

VP Operations

Vince Tierres, VP Operations, has worked in the BPO industry for almost twenty five years and holds a bachelor’s degree in Business Management from the UTSA...

Myka Gilchrist
Myka Gilchrist

Director HR

Myka Gilchrist PHR, Director of HR, has been with TLC Associates for eight years. Ms. Gilchrist began on the phones and worked her way up...

David McCormick
David McCormick

SVP of Work at/from Home Solutions

David McCormick, Senior Vice President of Work at/from Home Solutions, is a seasoned Senior Organizational Leader with 20 years of Global Operations ...

Joe Fiorello
Joe Fiorello

VP International Operations

Joe Fiorello, VP International Operations, has twenty five years of experience in the contact center industry....

Melissa Harris
Melissa Harris

Site Director

Melissa Harris, Site Director, has worked in the CX industry for more than 15 years, beginning her career as a Customer Service...

Adam Nemmers
Adam Nemmers

VP Client Services

Adam Nemmers, VP Client Services, promoted to Vice President in 2022 recognizing twenty years of experience in the BPO industry and nine years' of successful tenure...

TLC Associates