Our Global Locations

Leveraging a global workforce
for a richer ROI

Headquartered in Cedar Rapids, Iowa, TLC Associates has 16 locations throughout the world. With a combination of domestic, nearshore and offshore contact center locations, we are able to tap into skilled global labor markets while delivering competitive pricing and attractive cost savings.

 

In a world where you can’t be too careful with critical customer data, we ensure that all locations are 100% compliant with US security and privacy protocols. Furthermore, we build our global workforce strategically, ensuring cultural affinity with our clients and technical fit with each unique project.

Our Global Offices and Delivery Centers

Cedar Rapids

Corporate Headquarters

3735 Queen Court SW
Cedar Rapids, IA 52404

 

Get Directions

Keokuk, IA

Delivery Center

3882 Main St.
Keokuk, IA 52632

 

Get Directions

Ottumwa, IA

Delivery Center

102 S Market St,
Ottumwa, IA 52501

 

Get Directions

Marshalltown, IA

Delivery Center

1516 E Olive St,
Marshalltown, IA 50158

 

Get Directions

Alamogordo, NM

Delivery Center

3199 N White Sands Blvd A2
Alamogordo, NM 88310

 

Get Directions

Las Cruces, NM

Delivery Center

2100 Summit Ct
Las Cruces, NM 88011

 

Get Directions

El Paso, TX – 1

Delivery Center

1790 Commerce Park Dr Ste A
El Paso, TX 79912

 

Get Directions

El Paso, TX – 2

Delivery Center

10365 Railroad Dr
El Paso, TX 79924

 

Get Directions

Americus, GA

Delivery Center

105 Industrial Dr
Americus, GA 31719

 

Get Directions

Ft. Lauderdale, FL

Regional Office

Tucson, AZ

Tier III Data Center

Marion, IA

Tier III Data Center

Santiago, Dominican Republic

Nearshore Delivery Center

Santo Domingo, Dominican Republic

Nearshore Delivery Center

New Delhi, India

Offshore Delivery Center

Manila, Philippines

Offshore Delivery Center

What our customers are saying

  • I am consistently blown away by TLC’s performance. Black Friday is a huge day for our business and we know we can trust their agents to have chat and email channels totally under control. In fact, their performance last Black Friday allowed us to keep phone ASA under a minute. TLC Associates offers world-class performance across all customer channels.

    Director, Major Retail Brand
  • Partnering with TLC has been a true pleasure. The services they provide to my company are a true upgrade over past outsourcing experiences. They consistently demonstrate passion and commitment to performance management, customer service, and client care. I look forward to our continued successful partnership.

    VP - Medical eCommerce Company
  • Our TLC outbound sales team has been one of our secret weapons. They know our services as well as our people, and their conversion and FCR rates are impressive. We’re happy to be working with a contact center partner that takes pride in delivering remarkable service.

    VP, Sales Development - Financial Services Company
  • Customer Experience Insights

    Read more to stay ahead of the curve

    Ardor Travel Technologies Partners with TLC Associates to Provide Innovative Travel Management Solution for Employees and Their Families
    06.15.2021

     

      June 15th, 2021 Iowa-based BPO to support Ardor Travel Technologies clients with messaging support for an optimal customer experience.   CHICAGO, IL—Ardor Travel Technologies, a provider of travel and expense management solutions for forward-thinking companies, announced today that it has signed an agreement to deliver its solutions to TLC Associates, an Iowa-based global BPO. […]

     

    Read the post

    Measuring Greatness

    0%

    Leadership approval

    0%

    Would encourage a friend to apply

    0%

    Leaders who started on the phones