Our Story

Begins With an Important Observation.

Remarkable Experiences Since 2007

After years of working in the industry, our leadership team noted that contact centers promised quality which they rarely delivered.

Furthermore, they neglected the very people they depended on. Rather than focusing on the negative practices of the industry, Tom Cardella saw this as an opportunity to transform the public’s perception of it. He wanted to create a work environment where each person - client, customer, and employee - encountered a remarkable experience.

TLC Associates was founded on the philosophy of being inspired by our power to connect with people. Our business model is built upon a familial culture in which the company takes a vested interest in its employees’ happiness and success. By taking a hands-on approach, our leadership stays connected with clients and customers through every step of their journey.

Our team brings years of experience combined with cohesive technological solutions to transform the customer experience.

Our Brand Promise

We Evolve

We also understand that as the customers’ needs change, we must evolve as well. TLC Associates stands ready to continue to help brands grow and support their valuable customer base.

Omnichannel Services

We Expand

We have expanded beyond our initial capabilities to offer support services in telecommunications, financial services, healthcare, government, retail, hospitality, and many other industries.

Our Industries

We Connect

And, since we operate several domestic, offshore, and nearshore locations, we can also provide unrivaled support when you need it most. We are committed to maintaining these relationships and continuing to be inspired by these connections.

Our Locations