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Our Community

CONNECTING WITH OUR COMMUNITIES

 

We wholeheartedly believe in connecting with our communities. The hands-on effort is a way for us to show how much we value the amazing charities that do so much while we connect as a team for a broader impact. Some of the charities we support are listed below, and the list is growing!

Cedar Valley Humane Society

Would you like to Become a Foster?

Hiring Our Heroes

YOU NEED A PLAN. WE HAVE THE BLUEPRINT.

Last Hope Animal Rescue

Dedicated to the rescue and rehabilitation of death-due pound, stray and abandoned animals.

Susan G. Komen

OUR IMPACT IN THE MISSION TO END BREAST CANCER

Ronald McDonald House Charities

Together We Are Keeping Families Close.

Big Brothers Big Sisters of Cedar Rapids

Be a mentor to a child in need in just 2-4 hours per month.

WHAT OUR CLIENTS ARE SAYING

  • I am consistently blown away by TLC’s performance. Black Friday is a huge day for our business and we know we can trust their agents to have chat and email channels totally under control. In fact, their performance last Black Friday allowed us to keep phone ASA under a minute. TLC Associates offers world-class performance across all customer channels.

    Director, Major Retail Brand
  • Partnering with TLC has been a true pleasure. The services they provide to my company are a true upgrade over past outsourcing experiences. They consistently demonstrate passion and commitment to performance management, customer service, and client care. I look forward to our continued successful partnership.

    VP - Medical eCommerce Company
  • Our TLC outbound sales team has been one of our secret weapons. They know our services as well as our people, and their conversion and FCR rates are impressive. We’re happy to be working with a contact center partner that takes pride in delivering remarkable service.

    VP, Sales Development - Financial Services Company
  • Customer Experience Insights

    Read more to stay ahead of the curve

    TLC Associates to Add Two New Domestic Centers and 1200 Jobs!
    10.13.2020

     

      TLC Associates to Add Two New Domestic Centers and 1200 Jobs Additional new contracts earned by the Company driving sustained growth in 2020   October 8, 2020—Cedar Rapids, IA- TLC Associates, an Iowa-based provider of high-quality customer contact solutions, announced today that it will be adding two new domestic centers and over 1200 new […]

     

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