Chat with us, powered by LiveChat

Awards & Recognition

WHAT OUR CLIENTS ARE SAYING

  • I am consistently blown away by TLC’s performance. Black Friday is a huge day for our business and we know we can trust their agents to have chat and email channels totally under control. In fact, their performance last Black Friday allowed us to keep phone ASA under a minute. TLC Associates offers world-class performance across all customer channels.

    Director, Major Retail Brand
  • Partnering with TLC has been a true pleasure. The services they provide to my company are a true upgrade over past outsourcing experiences. They consistently demonstrate passion and commitment to performance management, customer service, and client care. I look forward to our continued successful partnership.

    VP - Medical eCommerce Company
  • Our TLC outbound sales team has been one of our secret weapons. They know our services as well as our people, and their conversion and FCR rates are impressive. We’re happy to be working with a contact center partner that takes pride in delivering remarkable service.

    VP, Sales Development - Financial Services Company
  • Customer Experience Insights

    Read more to stay ahead of the curve

    TLC Associates to Add Two New Domestic Centers and 1200 Jobs!
    10.13.2020

     

      TLC Associates to Add Two New Domestic Centers and 1200 Jobs Additional new contracts earned by the Company driving sustained growth in 2020   October 8, 2020—Cedar Rapids, IA- TLC Associates, an Iowa-based provider of high-quality customer contact solutions, announced today that it will be adding two new domestic centers and over 1200 new […]

     

    Read the post
    0%

    Leadership approval

    0%

    Would encourage a friend to apply

    0%

    Leaders who started on the phones

    Reaching Your World, One Connection at a Time

    The quality of your customer interactions has a very real impact on business performance.

    Say hello to a contact center that can deliver better, at every single stop on the customer lifecycle:

     

     

     

    Make every customer experience remarkable.

    Request your custom quote today!