Awards & Recognition


  • I am consistently blown away by TLC’s performance. Black Friday is a huge day for our business and we know we can trust their agents to have chat and email channels totally under control. In fact, their performance last Black Friday allowed us to keep phone ASA under a minute. TLC Associates offers world-class performance across all customer channels.

    Director, Major Retail Brand
  • Partnering with TLC has been a true pleasure. The services they provide to my company are a true upgrade over past outsourcing experiences. They consistently demonstrate passion and commitment to performance management, customer service, and client care. I look forward to our continued successful partnership.

    VP - Medical eCommerce Company
  • Our TLC outbound sales team has been one of our secret weapons. They know our services as well as our people, and their conversion and FCR rates are impressive. We’re happy to be working with a contact center partner that takes pride in delivering remarkable service.

    VP, Sales Development - Financial Services Company
  • Customer Experience Insights

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    TLC Associates Expands Operations in Santo Domingo The Expansion Adds Nearly 200 Jobs


      December 2, 2021—Cedar Rapids, IA– TLC Associates, an Iowa-based provider of third-party high-quality Customer Experience (CX) solutions, announced today that it is expanding its operations in Santo Domingo adding nearly 200 jobs to the existing team of many hundreds that it hired over the last 12 months.  The Veteran-owned Company will be hiring for […]


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