We’ve Got the Pulse on Healthcare Customer Service


Delivering holistic customer service in the healthcare industry can quite literally mean life or death for your members and patients. The pressure of these highly sensitive customer care scenarios is matched by the complexities of the industry when it comes to regulation, compliance, privacy, digitalization, and coverage.


Whether you’re a healthcare provider, payer, or pharmaceutical organization, you’re met with high competition and ballooning costs, not to mention the ever-evolving expectations of your members and patients. Providing customer service that leaves them feeling safe, heard, and cared for is critical to your bottom line.


We’ve got the optimized solutions that lead to healthy, happy customers. With a highly specialized team of agents operating in a HIPAA-compliant environment, we are committed to maintaining low attrition rates to deliver a superior standard of quality in every single member or patient interaction.

Are you ready for Healthcare Customer Service Solutions?

We want to help you make the right choice!


Download our Buyer’s Checklist

Reaching Your World, One Connection at a Time

The quality of your customer interactions has a very real impact on business performance.

Say hello to a contact center that can deliver better, at every single stop on the customer lifecycle:




Measuring Greatness


Revenue Generated


Customer Interactions – All Channels

Looking for a Partner to Deliver Unparalleled ROI?

We’re obsessed with results. Send us your RFP to find out more.

    We Are TLC

    Delivering Remarkable Customer Experience


    As contact center specialists, we believe that every interaction you have makes an impact on someone. It’s why we’re committed to a people-first approach at every level of our business. The result? Optimal performance and remarkable customer experiences.



    TLC Increases Mortgage Lead Generation 216.7% for Client by Reshoring [Case Study]


    Read the Case Study

    Remarkable Customer Experiences.

    Request your custom quote today!