Healthcare Customer Experience Solutions

We’ve Got the Pulse on Healthcare Customer Service

 

Delivering holistic customer service in the healthcare industry can quite literally mean life or death for your members and patients. The pressure of these highly sensitive customer care scenarios is matched by the complexities of the industry when it comes to regulation, compliance, privacy, digitalization, and coverage.

Whether you’re a healthcare provider, payer, or pharmaceutical organization, you’re met with high competition and ballooning costs, not to mention the ever-evolving expectations of your members and patients. Providing customer service that leaves them feeling safe, heard, and cared for is critical to your bottom line.

We’ve got the optimized solutions that lead to healthy, happy customers. With a highly specialized team of agents operating in a HIPPA compliant environment, we are committed to maintaining low attrition rates to deliver a superior standard of quality in every single member or patient interaction.

Reaching Your World, One Conversation at a Time

The quality of your customer interactions has a very real impact on business performance.

Say hello to a contact center that can deliver better, at every single stop on the customer lifecycle:

 

 

 

Measuring Greatness

$665,518,320

Revenue Generated

241,109,252

Customer Interactions – All Channels

Looking for a Partner to Deliver Unparalleled ROI?

We’re obsessed with results. Send us your RFP to find out more.

We Are TLC

Delivering Remarkable Customer Experience

 

As contact center specialists, we believe that every interaction you have makes an impact on someone. It’s why we’re committed to a people-first approach at every level of our business. The result? Optimal performance and remarkable customer experiences.

 

Let us tell you more

TLC Associates Turns Client’s Contact Center into a Profit Center

A major retail brand sought to break with the status quo, laying the groundwork for a revamped approach to their business leveraging a new ecommerce platform and a new contact center partner.

 

Read the Case Study

You’ve Got Our Attention.

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