Industries

We Understand That Each Industry and Client we Work With
Has Specific Priorities That Require Individualized Attention.

Industries

Inspired by The Power to Connect!

That’s why we build the right team that aligns with our clients and the industries they serve. We look for optimized solutions that meet each industries’ compliance and security standards while still remaining sensitive to the clients’ and customers’ needs.

Additionally, we are constantly looking for new opportunities to improve our customer care and attract new customers to gain a greater market share. Furthermore, we proactively engage with people at a personal level to retain current customers while amplifying our clients’ appeal to new ones.

Our omnichannel customer care and support deliver customized solutions that stay true to your vision and industry standards. TLC Associates will always reflect your brand while remaining committed to first-call resolutions.

Here are a few of the industries we serve:

Financial Services

Finance and accounting (F&A) business process outsourcing (BPO) consists of support for multiple business processes in the F&A domain through a single BPO contract.

This market highlights suppliers that supply three or more F&A subprocesses from a number of finance categories.

Consumer Products

Consumer Products business process outsourcing (BPO) is an outsourced business activity for products that are bought by individuals or households for personal use.

Offering unrivaled customer experiences at every touchpoint, our agents efficiently handle call volume and lower overall costs through proven contact center strategies.

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Energy

Energy business process outsourcing (BPO) is an outsourced business activity for utility organizations looking for a trusted and highly skilled partner to provide exceptional contact center service and, help in reducing the cost of transactional and related tasks.

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Government

We offer Business process outsourcing (BPO) expertise for the government sector. We deliver end-to-end contact center services to the government in support of large, complex programs and a wide range of administrative services to support government programs of all types.

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Healthcare

Healthcare business process outsourcing (BPO) is an outsourced business activity or process that provides support to medical institutions, staff, and organizations and the commonly outsourced activities including coding, billing services, transcription, and others.

Post-Covid Success

Media & Entertainment

Media & Entertainment business process outsourcing (BPO) bridges the gap between your brand and your clients' brand by delivering multi-channel contact centers catering to companies of all sizes.

We offer customer lifecycle management services to media and entertainment companies to enhance brand loyalty and maximize share of wallet.

Retail

Retail business process outsourcing (BPO) creates a unified experience to keep customers happy and cultivates customer satisfaction and loyalty.

We will streamline processes and help you reap the benefits of a customer-centric environment that sets you apart in the crowded retail landscape.

Travel & Hospitality

Travel & Hospitality business process outsourcing (BPO) demands safe and secure transactions, first-call resolution, and omnichannel interactions that create a customer journey aligned with your unique brand image.

We know that a seamless customer experience requires workforce optimization regardless of seasonal call volume fluctuations. We will be sure to deliver unparalleled performance results and maximize revenue generation for your brand.

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Our People Are The Heart of Our Business.

Founded on the philosophy of being inspired by our
power to connect with people.

Featured News Articles Press
Exclusively for you!

You Will Find Valuable Information
Exclusive to The Contact Solution industry.

Check out TLC Insights

Navigating Customer Service in the Financial Sector in the Wake of Covid-19

Articles TLC Insights

Navigating Customer Service in the Financial Sector in the Wake of Covid-19

October 3, 2022

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Improving the Customer Experience in Healthcare Services

Articles TLC Insights

Improving the Customer Experience in Healthcare Services

September 13, 2022

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The Power of Relationships

Articles TLC Insights

The Power of Relationships

September 7, 2022

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TLC Associates’ Founder & CEO Awarded the Alumni Entrepreneur of the Year

TLC Insights

TLC Associates’ Founder & CEO Awarded the Alumni Entrepreneur of the Year

August 10, 2022

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TLC Associates Hires Felisse Otten as Healthcare Solutions Leader

TLC Insights

TLC Associates Hires Felisse Otten as Healthcare Solutions Leader

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TLC Associates to Add an Additional 300 jobs to Americus, Georgia Hiring to take place within 120 days

News TLC Insights

TLC Associates to Add an Additional 300 jobs to Americus, Georgia Hiring to take place within 120 days

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