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Will Your Outsourced Contact Center Deliver the Desired Results?

Your Service Level Agreement (and Our Guide) Has the Answers

An effective outsourced contact center arrangement is built on trust – and a comprehensive plan of action. If you’re working with the right partner, your contact center service level agreement (SLA) will outline the specific plans, processes, and KPIs necessary to achieve the intended results.

In “Your Guide to Contact Center Service Level Agreements,” you’ll find an overview of the essential factors that all high-performing SLAs share. Once you’ve read it, you’ll know:

  • The 11 questions every SLA should answer
  • The KPIs that signal SLA accountability
  • Your recourse if the SLA is not met

Download our guide today and you’ll learn how to maximize your outsourced partnership with the right SLA.

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