Chat with us, powered by LiveChat

TLC Insights

EY Names Thomas L. Cardella of TLC Associates Entrepreneur Of The Year® 2019 in Heartland Award Finalist

May 14, 2019 | TLC Insights


Thomas L. Cardella Joins Ranks of Unstoppable Entrepreneurs


CEDAR RAPIDS, IA – EY (Ernst & Young) announced that Thomas L. Cardella, the Founder and President of TLC Associates, is a finalist for the Entrepreneur Of The Year® 2019 Award in the Heartland program. The Entrepreneur Of The Year® award is widely considered one of the most prestigious business awards programs in the U.S. with finalists having distinguished themselves for their innovation, financial performance, and personal commitment to their businesses and communities.


Over his 30 years of contact center industry experience, Mr. Cardella has developed a reputation for excellence. His leadership at TLC Associates has maximized the outsourced contact center’s customer lifecycle quality. For his work with TLC Associates and his previous successful startup, Mr. Cardella has been awarded the Ernst & Young Entrepreneur of the Year award in 1998 and has been a finalist in 2011 and 2019.


“I founded TLC Associates with a vision of creating extraordinary experiences for everyone from our clients and their customers to our people and our communities,” said Mr. Cardella. “Recognition from EY as an Entrepreneur Of The Year® finalist is both an honor and an affirmation that the solutions TLC Associates provides stand out.”


Seven states make up the Heartland region, though Mr. Cardella holds the distinction of being the only finalist from the state of Iowa. The award winners in the Heartland region will be announced at a black-tie gala on June 27 at the Children’s Theatre Company in Minneapolis. Those finalists who win at the regional level will be eligible for consideration in the Entrepreneur Of The Year® National competition. Several national categories, as well as the Entrepreneur Of The Year® National Overall Award winner, will be announced at the National Awards gala in Palm Springs, California, on November 16, 2019. The awards are the culminating event of the Strategic Growth Forum®, the nation’s most prestigious gathering of high-growth, market-leading companies.


Want to learn more about the achievements of Mr. Cardella and the TLC Associates team? Visit our awards page to see how the customer experiences we provide matter!


About TLC Associates


TLC Associates is an Iowa-based contact center with locations throughout Iowa, Florida, Texas, New Mexico, Colorado, Delhi, India, and The Dominican Republic. TLC leverages exceptional people and best-in-class technology to enable Fortune 500 clients in the financial services, insurance, media, technology, telecom, entertainment, utilities, and travel industries achieve optimal performance, unparalleled ROI, and overall business growth. TLC Associates is a reputable outsourced provider of solutions such as Inbound Customer Service, Outbound Teleservices, Email Management, Webchat, and Customer Support services. For more information about TLC Associates, please visit:


About Entrepreneur Of The Year®


Entrepreneur Of The Year®, founded by EY, is the world’s most prestigious business awards program for entrepreneurs. The program makes a difference through the way it encourages entrepreneurial activity among those with potential and recognizes the contribution of people who inspire others with their vision, leadership and achievement. As the first and only truly global awards program of its kind, Entrepreneur Of The Year celebrates those who are building and leading successful, growing and dynamic businesses, recognizing them through regional, national and global awards programs in more than 145 cities and more than 60 countries.


About EY’s Growth Markets Network


EY’s worldwide Growth Markets Network is dedicated to serving the changing needs of high-growth companies. For more than 30 years, we’ve helped many of the world’s most dynamic and ambitious companies grow into market leaders. Whether working with international mid-cap companies or early stage, venture-backed businesses, our professionals draw upon their extensive experience, insight and global resources to help your business succeed. For more information, please visit us at or follow news on Twitter @EY_Growth.


About EY


EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.


EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation is available via For more information about our organization, please visit


This news release has been issued by Ernst & Young LLP, a member of the global EY organization that provides services to clients in the US.


For more information, please visit


Make every customer experience remarkable.

Request your custom quote today!