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Our TLC Associates Team

Thomas L. Cardella

Founder and President


Thomas L. Cardella, Founder and President, is a veteran in our industry with over 30 years of experience to date. He founded Access Direct in 1995 and built it over a five-year period into the 12th largest call center company in the nation. Mr. Cardella received the Ernst and Young Entrepreneur of the Year award for the Midwest region in 1998. Mr. Cardella was also recognized in 1999 with Small Business Administration award for Entrepreneurial success.

In 2000, Access Direct, a company specializing in telemarketing and telesales was acquired by IAC Interactive, the parent company of PRC, LLC. Mr. Cardella was selected by IAC to lead PRC as CEO, and under his tenure, the company grew profitably and expanded its reach to international locations, such as Philippines, India, Northern Ireland, and the Dominican Republic. In 2007, Mr. Cardella founded TLC Associates and created a unique employee-owned company. 

Mr. Cardella draws on two important tenants in working with our clients. First and foremost, clients expect and deserve superior call quality and contact center performance for their customers and shareholders, alike. Secondly, clients are entitled to a straightforward, communicative, dependable relationship with their vendor. In other words, a no excuses environment. Mr. Cardella is actively involved in leading the organization and participates in daily reviews of operations, moving quickly to remove impediments to performance. 

Make every customer experience remarkable.

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