VP of Total Quality Assurance
Kim Fox, VP of Quality Assurance, has over 15 years of experience in the contact center industry, supporting various industries including retail, telecommunications, financial services, education and publishing across inbound and outbound channels. Ms. Fox has valuable experience in operations, client services, training development and quality assurance. This level of experience enables Ms. Fox to lead highly functioning teams, focused on providing clear and accurate assessments. She works closely with clients to benchmark performance, ensuring alignment in measuring each and every transaction.