Our TLC Associates Team

Kerry Gay

Chief Operating Officer


Kerry Gay is the Chief Operating Officer at TLC Associates. He reports directly to Tom Cardella and oversees the Operations for all the sites including support functions. 


With more than 25 years of experience in the direct marketing and contact center space as both a buyer and supplier of contact center services, Mr. Gay has proven success managing all facets of business. Prior to joining TLC Associates, he served at Dial America and Affinion Group (now CX Loyalty) in a variety of positions including strategic planning, customer relations, revenue growth, and financial management along with delivering operational excellence in domestic, near shore and offshore facilities. He is skilled in devising organizational strategies, implementing efficient workflow processes, driving business expansion opportunities, developing leading teams, and effectively managing cross-functional business operations.


He is a graduate of Ramapo College of New Jersey with a Bachelor of Science in Business Administration.

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