Our TLC Associates Team

Diego C.

Quality Analyst

 

How long have you worked at TLC? What has your career path been within the company?

 

I have been working with TLC since June.  I started as an agent for an Insurance Client, and I currently am a Quality Analyst.

 

What are your current responsibilities?

 

Currently I wear two hats.  Quality Assurance Representative and project resource representative for our Insurance Client.  

 

What are your professional goals with TLC?

 

I want to be able to play a supporting role in the overall success of the Dental Plans program.  I also want to be able to learn as much as I can from my leadership team. 

 

Which skills and traits differentiate you as a member of the TLC team?

 

I am a hard worker, with an ethical & moral compass.  The call center life runs in my family.  I am outgoing and let my work speak for itself.

 

Why do you love working at TLC?

 

I love working at TLC, because of the people.  They teach me something each day. 

 

What do you do for fun?

 

I like to play the piano, dance and play Pokemon Go. 

 

How would you describe your personality in three words?

 

Fabulous, committed and energetic.

 

What is your favorite aspect of your job?

 

Being able to help people reach success. 

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