Corey Nemmers, VP Operations, has been working in the contact center industry for over twenty years, beginning with Access Direct. He also worked at PRC, LLC and joined TLC Associates 9 years ago. He oversees operations across all TLC facilities, leading a team of site directors. Through his experience supporting many clients and industries, he is known for exceeding KPIs through his disciplined approach to metric management. Mr. Nemmers maintains a strong awareness of performance across every interval and moves quickly to address any concerns that affect performance. One of Mr. Nemmers’ greatest strengths is his ability to lead and retain people. This approach permeates throughout his teams and ensures that our retention rates are among the highest in the industry.