Tech Support

Painless Technical Troubleshooting

 

Technology has always promised to make our lives easier, more efficient, and more enjoyable. But the technical difficulties that come with it are one of the most universally irritating experiences. The only thing even more frustrating is tech support that fails to deliver.

 

Not many customers relish the thought of calling technical support for answers. But at TLC, we’re changing that perception. Customers need easy-to-understand answers, accurate information, and reliable fixes, and that’s what we deliver every single time. It’s all part of our commitment to delight your customers, earn their loyalty, and build your bottom line.

What Our Clients Are Saying

  • I am consistently blown away by TLC’s performance. Black Friday is a huge day for our business and we know we can trust their agents to have chat and email channels totally under control. In fact, their performance last Black Friday allowed us to keep phone ASA under a minute. TLC Associates offers world-class performance across all customer channels.

    Director, Major Retail Brand

  • Partnering with TLC has been a true pleasure. The services they provide to my company are a true upgrade over past outsourcing experiences. They consistently demonstrate passion and commitment to performance management, customer service, and client care. I look forward to our continued successful partnership.

    VP - Medical eCommerce Company

  • Our TLC outbound sales team has been one of our secret weapons. They know our services as well as our people, and their conversion and FCR rates are impressive. We’re happy to be working with a contact center partner that takes pride in delivering remarkable service.

    VP, Sales Development - Financial Services Company

    • Want Results You Can Measure?

    Request pricing information today to discover true ROI.

    Channels

    Remarkable customer experience. Wherever. Whenever.

     

     

    Voice
    Chat
    Email
    SMS
    Social

    Measuring Greatness

    $665,518,320

    Revenue Generated

    241,109,252

    Customer Interactions – All Channels

    Request more info

    We Are TLC

    Delivering Remarkable Customer Experience

     

    As contact center specialists, we believe that every interaction you have makes an impact on someone. It’s why we’re committed to a people-first approach at every level of our business. The result? Optimal performance and remarkable customer experiences.

     

    Let us tell you more

    TLC Associates Turns Client’s Contact Center into a Profit Center

    A major retail brand sought to break with the status quo, laying the groundwork for a revamped approach to their business leveraging a new ecommerce platform and a new contact center partner.

     

    Read the Case Study

    Get to Know TLC

    Putting faces to the names

  • Myka Gilchrist

    Sr. HR Manager

  • Mike Matejka

    VP Client Services

  • Jennifer A.

    Quality Assurance Representative

    •  

    Meet more of the team

    You’ve Got Our Attention.

    Let’s Chat