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Tech Support

Painless Technical Troubleshooting

 

Technology has always promised to make our lives easier, more efficient, and more enjoyable. But the technical difficulties that come with it are one of the most universally irritating experiences. The only thing even more frustrating is tech support that fails to deliver.

 

Not many customers relish the thought of calling technical support for answers. But at TLC, we’re changing that perception. Customers need easy-to-understand answers, accurate information, and reliable fixes, and that’s what we deliver every single time. It’s all part of our commitment to delight your customers, earn their loyalty, and build your bottom line.

Looking for the right outsourced tech support partner?

We want to help you make the right choice!

 

Download our Buyer’s Checklist

What Our Clients Are Saying

  • "We are very thankful for TLC’s efforts over the past few years in support of sales and care for our customers. They have helped us grow our business and care for our customers. 2020 has been a more challenging year as our operations were significantly impacted during this pandemic. TLC Associates came through for our brand and customers. They focused on relationships before contracts. They offered incredible flexibility to reduce our costs. Once our business picked up, TLC was there to support us from day one with our already trained staff who were retained by TLC Associates during this difficult time. This defines the word partner to me."

    Chief Commercial Officer, Leading internet brand
  • "My TLC partners have transformed the experience provided to my customers! There is no way we could be doing the things we’re doing without the amazing talent, incredible execution and lightning speed exhibited by everyone from TLC Associates. I’m inspired daily by how my TLC partners have assimilated into our brand! This is truly a partnership in every sense of the word. Bottom line is TLC Associates ROCK!!!!!"

    Head of eCommerce, Top Retailer/Fortune 1000
  • I am consistently blown away by TLC’s performance. Black Friday is a huge day for our business and we know we can trust their agents to have chat and email channels totally under control. In fact, their performance last Black Friday allowed us to keep phone ASA under a minute. TLC Associates offers world-class performance across all customer channels.

    Director, Major Retail Brand
  • Partnering with TLC has been a true pleasure. The services they provide to my company are a true upgrade over past outsourcing experiences. They consistently demonstrate passion and commitment to performance management, customer service, and client care. I look forward to our continued successful partnership.

    VP - Medical eCommerce Company
  • Our TLC outbound sales team has been one of our secret weapons. They know our services as well as our people, and their conversion and FCR rates are impressive. We’re happy to be working with a contact center partner that takes pride in delivering remarkable service.

    VP, Sales Development - Financial Services Company
  • Want Results You Can Measure?

    Request pricing information today to discover true ROI.

      Channels

      Remarkable customer experience. Wherever. Whenever.

       

       

      Measuring Greatness

      $665,518,320

      Revenue Generated

      241,109,252

      Customer Interactions – All Channels

      We Are TLC

      Delivering Remarkable Customer Experience

       

      As contact center specialists, we believe that every interaction you have makes an impact on someone. It’s why we’re committed to a people-first approach at every level of our business. The result? Optimal performance and remarkable customer experiences.

       

      LET'S CONNECT!

      TLC Increases Mortgage Lead Generation 216.7% for Client by Reshoring [Case Study]

       

      Read the Case Study

      Make every customer experience remarkable.

      Request your custom quote today!