Outbound & Inbound Sales

Building Relationships.

Driving Sales.

Today’s customer is savvy, with high expectations and a propensity to distrust salespeople. That’s why customer acquisition and retention require a highly sophisticated approach, built on intelligent data analytics, deep brand and product knowledge, and a commitment to the customer experience.

At TLC Associates this commitment is backed by our 4-Promise Pillars – Results, Security, Return on Investment and the Experience. We stand by this as we connect with you and your goals to build legendary customer relationships.

Our multichannel outbound and inbound sales solutions are grounded in years of proven performance. And when combined with our drive for innovation, we have the advantage of providing visionary end-to-end full service BPO solutions that are results driven, cutting edge, scalable and secure. This means your customers’ data is always safe and our core energies are always focused on connecting with your customers to build up the relationship.

Ready for exceptional outbound and inbound sales support?

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What Our Clients Are Saying

"We are very thankful for TLC’s efforts over the past few years in support of sales and care for our customers. They have helped us grow our business and care for our customers. 2020 has been a more challenging year as our operations were significantly impacted during this pandemic. TLC Associates came through for our brand and customers. They focused on relationships before contracts. They offered incredible flexibility to reduce our costs. Once our business picked up, TLC was there to support us from day one with our already trained staff who were retained by TLC Associates during this difficult time. This defines the word partner to me."

Chief Commercial Officer, Leading internet brand

"My TLC partners have transformed the experience provided to my customers! There is no way we could be doing the things we’re doing without the amazing talent, incredible execution and lightning speed exhibited by everyone from TLC Associates. I’m inspired daily by how my TLC partners have assimilated into our brand! This is truly a partnership in every sense of the word. Bottom line is TLC Associates ROCK!!!!!"

Head of eCommerce, Top Retailer/Fortune 1000

I am consistently blown away by TLC’s performance. Black Friday is a huge day for our business and we know we can trust their agents to have chat and email channels totally under control. In fact, their performance last Black Friday allowed us to keep phone ASA under a minute. TLC Associates offers world-class performance across all customer channels.

Director, Major Retail Brand

Partnering with TLC has been a true pleasure. The services they provide to my company are a true upgrade over past outsourcing experiences. They consistently demonstrate passion and commitment to performance management, customer service, and client care. I look forward to our continued successful partnership.

VP - Medical eCommerce Company

Our TLC outbound sales team has been one of our secret weapons. They know our services as well as our people, and their conversion and FCR rates are impressive. We’re happy to be working with a contact center partner that takes pride in delivering remarkable service.

VP, Sales Development - Financial Services Company

Want Results You Can Measure?

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Channels

Remarkable customer experience. Wherever. Whenever.

Measuring Greatness

$665,518,320

Revenue Generated

241,109,252

Customer Interactions – All Channels

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We Are TLC

Delivering Remarkable Customer Experience

As contact center specialists, we believe that every interaction you have makes an impact on someone. It’s why we’re committed to a people-first approach at every level of our business. The result? Optimal performance and remarkable customer experiences.

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