Customer Care

Delivering Solutions. Inspiring Loyalty.

 

When problems or questions arise, your customers crave answers. They want your attention, and they want it now. Meeting their expectations with knowledge, responsiveness, and personal connection is the key to delivering your brand promise.

 

Customer care is the backbone of exemplary service, as well as successful retention and win-back campaigns. At TLC, our focus on remarkable customer experiences is what drives every interaction, leading to increased customer loyalty and satisfaction.

 

Furthermore, our commitment to enhanced security and cutting edge technology guides all of our efforts to deliver exceptional customer care.

What Our Clients Are Saying

  • I am consistently blown away by TLC’s performance. Black Friday is a huge day for our business and we know we can trust their agents to have chat and email channels totally under control. In fact, their performance last Black Friday allowed us to keep phone ASA under a minute. TLC Associates offers world-class performance across all customer channels.

    Director, Major Retail Brand
  • Partnering with TLC has been a true pleasure. The services they provide to my company are a true upgrade over past outsourcing experiences. They consistently demonstrate passion and commitment to performance management, customer service, and client care. I look forward to our continued successful partnership.

    VP - Medical eCommerce Company
  • Our TLC outbound sales team has been one of our secret weapons. They know our services as well as our people, and their conversion and FCR rates are impressive. We’re happy to be working with a contact center partner that takes pride in delivering remarkable service.

    VP, Sales Development - Financial Services Company
  • Want Results You Can Measure?

    Request pricing information today to discover true ROI.

    Channels

    Remarkable customer experience. Wherever. Whenever.

     

     

    Measuring Greatness

    $665,518,320

    Revenue Generated

    241,109,252

    Customer Interactions – All Channels

    We Are TLC

    Delivering Remarkable Customer Experience

     

    As contact center specialists, we believe that every interaction you have makes an impact on someone. It’s why we’re committed to a people-first approach at every level of our business. The result? Optimal performance and remarkable customer experiences.

     

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