Channels

Remarkable Customer Experience. Wherever. Whenever.

 

Omnichannel customer service is an essential component in today’s contact center. Your customers have diverse needs and preferences that must be met with personalized attention, seamless interaction, and intelligent solutions.

 

We engage your customers via our comprehensive suite of contact center channels.

Voice

Customers still crave authentic human interaction when they pick up the phone. Backed by cutting edge technology and driven by a thirst for real results, we provide voice solutions that align closely with your brand and delight your customers.

Chat

In an increasingly digital world, the convenience of live chat is an attractive go-to solution for many customers looking for answers. We engage these customers in real-time, delivering seamless customer care and boosting revenue generation.

SMS

When your customers are on the go, they need answers fast. Inbound and outbound mobile customer service is an opportunity to delight your customers no matter where in the world they are.

WHAT OUR CLIENTS ARE SAYING

  • I am consistently blown away by TLC’s performance. Black Friday is a huge day for our business and we know we can trust their agents to have chat and email channels totally under control. In fact, their performance last Black Friday allowed us to keep phone ASA under a minute. TLC Associates offers world-class performance across all customer channels.

    Director, Major Retail Brand
  • Partnering with TLC has been a true pleasure. The services they provide to my company are a true upgrade over past outsourcing experiences. They consistently demonstrate passion and commitment to performance management, customer service, and client care. I look forward to our continued successful partnership.

    VP - Medical eCommerce Company
  • Our TLC outbound sales team has been one of our secret weapons. They know our services as well as our people, and their conversion and FCR rates are impressive. We’re happy to be working with a contact center partner that takes pride in delivering remarkable service.

    VP, Sales Development - Financial Services Company
  • Want Results You Can Measure?

    Request pricing information today to discover true ROI.

    Measuring Greatness

    $665,518,320

    Revenue Generated

    241,109,252

    Customer Interactions – All Channels

    We Are TLC

    Delivering Remarkable Customer Experience

     

    As contact center specialists, we believe that every interaction you have makes an impact on someone. It’s why we’re committed to a people-first approach at every level of our business. The result? Optimal performance and remarkable customer experiences.

     

    Let us tell you more

    TLC Associates Turns Client’s Contact Center into a Profit Center

    A major retail brand sought to break with the status quo, laying the groundwork for a revamped approach to their business leveraging a new ecommerce platform and a new contact center partner.

     

    Read the Case Study

    You’ve Got Our Attention.

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