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Channels

Remarkable Customer Experience. Wherever. Whenever.

 

Omnichannel customer service is an essential component in today’s contact center. Your customers have diverse needs and preferences that must be met with personalized attention, seamless interaction, and intelligent solutions.

 

We engage your customers via our comprehensive suite of contact center channels.

Voice

Customers still crave authentic human interaction when they pick up the phone. Backed by cutting edge technology and driven by a thirst for real results, we provide voice solutions that align closely with your brand and delight your customers.

Chat

In an increasingly digital world, the convenience of live chat is an attractive go-to solution for many customers looking for answers. We engage these customers in real-time, delivering seamless customer care and boosting revenue generation.

SMS

When your customers are on the go, they need answers fast. Inbound and outbound mobile customer service is an opportunity to delight your customers no matter where in the world they are.

WHAT OUR CLIENTS ARE SAYING

  • "We are very thankful for TLC’s efforts over the past few years in support of sales and care for our customers. They have helped us grow our business and care for our customers. 2020 has been a more challenging year as our operations were significantly impacted during this pandemic. TLC Associates came through for our brand and customers. They focused on relationships before contracts. They offered incredible flexibility to reduce our costs. Once our business picked up, TLC was there to support us from day one with our already trained staff who were retained by TLC Associates during this difficult time. This defines the word partner to me."

    Chief Commercial Officer, Leading internet brand
  • "My TLC partners have transformed the experience provided to my customers! There is no way we could be doing the things we’re doing without the amazing talent, incredible execution and lightning speed exhibited by everyone from TLC Associates. I’m inspired daily by how my TLC partners have assimilated into our brand! This is truly a partnership in every sense of the word. Bottom line is TLC Associates ROCK!!!!!"

    Head of eCommerce, Top Retailer/Fortune 1000
  • I am consistently blown away by TLC’s performance. Black Friday is a huge day for our business and we know we can trust their agents to have chat and email channels totally under control. In fact, their performance last Black Friday allowed us to keep phone ASA under a minute. TLC Associates offers world-class performance across all customer channels.

    Director, Major Retail Brand
  • Partnering with TLC has been a true pleasure. The services they provide to my company are a true upgrade over past outsourcing experiences. They consistently demonstrate passion and commitment to performance management, customer service, and client care. I look forward to our continued successful partnership.

    VP - Medical eCommerce Company
  • Our TLC outbound sales team has been one of our secret weapons. They know our services as well as our people, and their conversion and FCR rates are impressive. We’re happy to be working with a contact center partner that takes pride in delivering remarkable service.

    VP, Sales Development - Financial Services Company
  • Want Results You Can Measure?

    Request pricing information today to discover true ROI.

      Measuring Greatness

      $665,518,320

      Revenue Generated

      241,109,252

      Customer Interactions – All Channels

      We Are TLC

      Delivering Remarkable Customer Experience

       

      As contact center specialists, we believe that every interaction you have makes an impact on someone. It’s why we’re committed to a people-first approach at every level of our business. The result? Optimal performance and remarkable customer experiences.

       

      LET'S CONNECT!

      TLC Increases Mortgage Lead Generation 216.7% for Client by Reshoring [Case Study]

       

      Read the Case Study

      Make every customer experience remarkable.

      Request your custom quote today!