TLC Insights

Navigating the New Normal in the Contact Center

May 4, 2021 | TLC Insights, Articles

 

  Apr 29, 2021   In the blink of an eye, every person in the world had their world turned upside down by the pandemic in 2020. From virtual school to work-at-home models, every business and family found themselves living in a new normal.   As business closed or reduced capacity, healthcare companies needed to […]

 

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TLC Associates Bringing Over 300 jobs to Santo Domingo

December 16, 2020 | TLC Insights, Press Releases

 

  TLC Associates Bringing Over 300 jobs to Santo Domingo Contact Center Firm Known Best for Amazing Work Culture     December 16, 2020—Cedar Rapids, IA– TLC Associates, an Iowa-based provider of high-quality customer contact solutions, announced today that is hiring immediately for its third location in the Dominican Republic.  The Company is looking to […]

 

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TLC Associates Adds Third Site in the Dominican Republic!

October 19, 2020 | TLC Insights, Press Releases

 

  TLC Associates Adds Third Site in the Dominican Republic Recent client growth drives the need for a fourth additional site opening in 2020   October 19, 2020—Cedar Rapids, IA– TLC Associates, an Iowa-based provider of high-quality customer contact solutions, announced today that is adding a third location in the Dominican Republic. This comes soon […]

 

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TLC Associates to Add Two New Domestic Centers and 1200 Jobs!

October 13, 2020 | TLC Insights, Press Releases

 

  TLC Associates to Add Two New Domestic Centers and 1200 Jobs Additional new contracts earned by the Company driving sustained growth in 2020   October 8, 2020—Cedar Rapids, IA- TLC Associates, an Iowa-based provider of high-quality customer contact solutions, announced today that it will be adding two new domestic centers and over 1200 new […]

 

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500 Workstations Available in 2020 at our Newest Spacious Location in El Paso, TX!

April 1, 2020 | TLC Insights, Press Releases

 

  El Paso is one of the best-kept secrets in the United States. Named one of the Best Places to Live in the US, El Paso boasts a family-centered workforce, a great climate, and one of the lowest crime rates.   The City’s focus is to create new employment opportunities in 21st-century industries like Customer […]

 

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How will your firm capture new customers during this window of opportunity?

March 10, 2020 | TLC Insights

 

  “The Federal Reserve cut its benchmark rate by a half percentage point on Tuesday morning, delivering a booster shot to stem potential economic disruptions from the spreading coronavirus epidemic.   Tuesday’s cut, which lowered the federal-funds rate to a range between 1% and 1.25%, is the first to occur in between a scheduled policy […]

 

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Driving Healthcare Connections: 3 Tips to Treating Patients Like People

March 4, 2020 | TLC Insights

 

Imagine an enrollee of a healthcare insurance provider calls the company’s contact center to discuss a service issue. If your customer service team sees them as a “patient” as opposed to a “customer,” chances are you’ve already lost their confidence – and possibly their business.   Healthcare consumers are evolving before our eyes. Where patients […]

 

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Connecting with Employees & Communities

February 6, 2020 | TLC Insights

 

TLC Associates Connecting with Employees & Communities –   At TLC Associates, we describe our corporate culture as family-oriented. We put our people first before the business bottom line. Our mantra is: when your people thrive, business will follow. Our culture is driven by authentic leaders who are vested in and connected to our employees’ […]

 

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The Connected Client and Vendor Relationship Brings Success All Around

January 14, 2020 | TLC Insights

 

The client-vendor relationship has shifted in the contact center industry. And it’s definitely for the better.   Ten or 15 years ago, when a contact center was struggling to hit targets, recruitment numbers, or just about anything else, there was a common response from clients: “We’ll fire you if you can’t get your act together. […]

 

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How to Improve Your Net Promoter Score with Your Customer Service Team

December 10, 2019 | TLC Insights

 

Simple questions have the power to reveal some invaluable truths. Consider the question at the heart of every Net Promoter Score questionnaire: how likely are you to recommend our company to a friend or colleague?   The responses can help your brand to determine your overall customer satisfaction and brand loyalty. But how can you […]

 

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