TLC Increases Mortgage Lead Generation 216.7% for Client by Reshoring [Case Study] When margins start to compress, most businesses look to cost-cutting measures that lower their perceived risk and provide a reliable ROI. When a U.S. based mortgage company faced that exact predicament, they chose to offshore aspects of their customer acquisition in the hopes [...]

How Our Retail Customer Care Helped a Major Brand Hit KPIs & Grow [Case Study] A major retail brand sought to break from the status quo and revamp their customer experience. Their new end-to-end vision for retail customer care would need to accommodate seasonal volumes, 24/7 availability, and KPIs capable of improving overall service levels. [...]

How a Media Giant Doubled Outbound Sales Acquisitions in One Year [Case Study] How do you increase customer share and revenue when your market is oversaturated with competitors? As consumer content options continue to multiply at an exponential rate, companies across the entertainment sector have asked that very question. Rather than accept a future filled [...]

A major retail brand sought to break with the status quo, laying the groundwork for a revamped approach to their business leveraging a new ecommerce platform and a new contact center partner.

Leveraging Technology to Generate Higher ROI [Case Study] A major credit card issuer with 50 million people in their customer base wanted to strengthen their foothold in the BFSI market. Competition from both established rivals and disruptive newcomers was detracting from their ability to retain current customers and broadcast their services to new ones. Over [...]

TLC Associates Improves Client Fulfillment & Enhances FCR By 91% [Case Study] TLC Associates first partnered with a major U.S. brand in the farming & gardening space in 2013, launching our relationship with inbound customer care support to provide our client’s customers with a seamless experience. Over the next two years, TLC optimized the performance [...]