Situation A major retail brand sought to break from the status quo and revamp their customer experience. Their new end-to-end vision for retail customer care would need to accommodate seasonal volumes, 24/7 availability, and KPIs capable of improving overall service levels. Based on our reputation for exceptional outsourced customer care, the client approached TLC Associates […]
Read More
Situation How do you increase customer share and revenue when your market is oversaturated with competitors? As consumer content options continue to multiply at an exponential rate, companies across the entertainment sector have asked that very question. Rather than accept a future filled with diminishing returns, one business decided that to increase their revenue rapidly […]
Read More
A major retail brand sought to break with the status quo, laying the groundwork for a revamped approach to their business leveraging a new ecommerce platform and a new contact center partner.
Read More
Situation A major credit card issuer with 50 million people in their customer base wanted to strengthen their foothold in the BFSI market. Competition from both established rivals and disruptive newcomers was detracting from their ability to retain current customers and broadcast their services to new ones. Over the course of a seven month campaign, […]
Read More
Situation TLC Associates first partnered with a major U.S. brand in the farming & gardening space in 2013, launching our relationship with inbound customer care support to provide our client’s customers with a seamless experience. Over the next two years, TLC optimized the performance of their care program, enhancing contact center metrics, as well as […]
Read More