Blog

TLC Associates Unveils Dynamic New Website and Brand

December 6, 2018 | Blog

 

Contact Center Updates Web Presence to Reflect Their Core Values   CEDAR RAPIDS, IA – TLC Associates, a contact center committed to exceptional customer experiences, has officially launched their new and improved website to provide a more engaging experience for potential clients and employees. Their redesigned site is integral to TLC’s mission to deliver the […]

 

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3 Customer Service Metrics You Can’t Ignore

December 3, 2018 | Blog

 

What do the best contact centers and MLB teams have in common? They know how to leverage the right stats to achieve big wins. Whether building lasting customer loyalty or scoring a coveted World Series victory, the best organizations know how the right data drives their ROI. As Billy Beane, famed GM of the Oakland […]

 

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How a Contact Center’s Culture Impacts Every Customer Interaction

November 1, 2018 | Blog

 

You would be hard pressed to find an industry where market competition has not upped the ante for customer interactions. The truth is, heightened consumer expectations have thinned out any margin for error in the customer experience. Now, it only takes one bad encounter for 56% of consumers to stop using a company, and even […]

 

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