Articles

Navigating the New Normal in the Contact Center

May 4, 2021 | TLC Insights, Articles

 

  Apr 29, 2021   In the blink of an eye, every person in the world had their world turned upside down by the pandemic in 2020. From virtual school to work-at-home models, every business and family found themselves living in a new normal.   As business closed or reduced capacity, healthcare companies needed to […]

 

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