Brand Promise

At TLC Associates, We Continue to be Inspired By The Power To Connect With Our Clients.

4 Pillars

Inspired by The Power to Connect!

TLC Associates’ commitment to the customer experience is supported by our 4 Pillars:

Results, Security, Return on Investment, and The Experience.

Our focus remains firmly fixed on providing superior customer care and achieving the results and returns our clients expect.

We utilize leading technological solutions and flexible location-based pricing models to offer visionary, end-to-end BPO solutions while maintaining enhanced security throughout our network.

We build upon these pillars as we connect with you and your goals to create long-term customer relationships.

Client Mentality

Inspired by The Power to Connect!

We continue to be inspired by the power to connect with our clients, and assisting them to achieve an even deeper connection with customers. In order to achieve this, every member of the TLC Associates family is dedicated to our clients and treats them as a boss.

We strive to understand your goals and align ours to best serve you by remaining accessible and responsive. We never make excuses, but rather constantly work towards finding solutions.

Every point of contact is treated with urgency and any feedback is immediately assessed to help us learn how to become more proactive to the clients’ needs. We establish a climate of mutual respect to deliver excellent customer care and make the client’s job easier.

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Our People Are The Heart of Our Business.

Founded on the philosophy of being inspired by our
power to connect with people.

Operational Rigor

Inspired by The Power to Connect!

Here at TLC Associates, we are obsessively focused on delivering results. Not only do we exceed KPI standards, but we also insist on keen awareness throughout every interval to maximize performance.

This type of dedication enhances the brand during every customer interaction to create a remarkable experience.

Our team members remain motivated to achieve these results daily, and we reward them often for their achievements. However, we always welcome an opportunity to engage new challenges and improve. We are confident in our ability to outperform other service providers and maximize our client’s ROI.

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