tlcnews, Author at TLC Associates

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Improving the Customer Experience in Healthcare Services

Navigating healthcare systems and services can be confusing, and we want to provide our members the professional support they need during what may be some of the most difficult periods of their lives.

September 13, 2022

Articles TLC Insights

The Power of Relationships

If you are trying to build a successful business, don’t underestimate how your relationships influence the cycle of give-and-take between clients and service providers. A strategic relationship is a powerful tool that is just as valuable, if not more so,...

September 7, 2022

Bringing Experience to the Customer Journey

Press Release

Bringing Experience to the Customer Journey

TLC Associates has recently announced that Felisse Otten has been hired as the Vice President of Healthcare Services. She brings years of professional experience to the position, holding both a B.S. and M.S. in Nursing and certification as a Licensed...

August 17, 2022

TLC Associates’ Founder & CEO Awarded the Alumni Entrepreneur of the Year

TLC Insights

TLC Associates’ Founder & CEO Awarded the Alumni Entrepreneur of the Year

August 10, 2022—Cedar Rapids, IA- TLC Associates, an Iowa-based provider of high-quality customer contact solutions, announced today that its CEO and Founder, Thomas L. Cardella, has been awarded the Alumni Entrepreneur of the Year by the University of Iowa John...

August 10, 2022

TLC Associates Hires Felisse Otten as Healthcare Solutions Leader

TLC Insights

TLC Associates Hires Felisse Otten as Healthcare Solutions Leader

TLC Associates, an Iowa-based provider of high-quality customer contact solutions, announced today that industry leader Felisse Otten has joined the company as Vice President of Healthcare Services.

July 14, 2022

TLC Associates to Add an Additional 300 jobs to Americus, Georgia Hiring to take place within 120 days

News TLC Insights

TLC Associates to Add an Additional 300 jobs to Americus, Georgia Hiring to take place within 120 days

April 18, 2022—Cedar Rapids, IA- TLC Associates, an Iowa-based provider of third-party high-quality Customer Experience (CX) solutions, announced today that it is expanding its operations in Americus, Georgia. The Veteran-owned Company is adding jobs to the existing team that they...

April 20, 2022

TLC maintained business continuity and high-quality service during global pandemic

Case Studies

TLC maintained business continuity and high-quality service during global pandemic

TLC maintained business continuity and high-quality service during global pandemic. As the global pandemic spread, the main concern for the company was how to maintain business continuity and a high-quality service for its key client without risking the wellbeing of its...

September 27, 2021

Navigating the New Normal in the Contact Center

Articles TLC Insights

Navigating the New Normal in the Contact Center

Apr 29, 2021 In the blink of an eye, every person in the world had their world turned upside down by the pandemic in 2020. From virtual school to work-at-home models, every business and family found themselves living in a new...

May 4, 2021

TLC Associates Bringing Over 300 jobs to Santo Domingo

News TLC Insights

TLC Associates Bringing Over 300 jobs to Santo Domingo

TLC Associates Bringing Over 300 jobs to Santo DomingoContact Center Firm Known Best for Amazing Work CultureDecember 16, 2020—Cedar Rapids, IA– TLC Associates, an Iowa-based provider of high-quality customer contact solutions, announced today that is hiring immediately for its third...

December 16, 2020

TLC Associates Adds Third Site in the Dominican Republic!

News TLC Insights

TLC Associates Adds Third Site in the Dominican Republic!

TLC Associates Adds Third Site in the Dominican Republic Recent client growth drives the need for a fourth additional site opening in 2020 October 19, 2020—Cedar Rapids, IA– TLC Associates, an Iowa-based provider of high-quality customer contact solutions, announced today that...

October 19, 2020

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Author: tlcnews

Improving the Customer Experience in Healthcare Services

The Power of Relationships

Bringing Experience to the Customer Journey

TLC Associates’ Founder & CEO Awarded the Alumni Entrepreneur of the Year

TLC Associates Hires Felisse Otten as Healthcare Solutions Leader

TLC Associates to Add an Additional 300 jobs to Americus, Georgia Hiring to take place within 120 days

TLC maintained business continuity and high-quality service during global pandemic

Navigating the New Normal in the Contact Center

TLC Associates Bringing Over 300 jobs to Santo Domingo

TLC Associates Adds Third Site in the Dominican Republic!

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Navigating Customer Service in the Financial Sector in the Wake of Covid-19

Improving the Customer Experience in Healthcare Services

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