Achieving Your Goals through Extraordinary Experiences

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We Are TLC

Delivering Remarkable Customer Experience

 

As contact center specialists, we believe that every interaction you have makes an impact on someone. It’s why we’re committed to a people-first approach at every level of our business. The result? Optimal performance and remarkable customer experiences.

 

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Reaching Your World, One Conversation at a Time

The quality of your customer interactions has a very real impact on business performance.

Say hello to a contact center that can deliver better, at every single stop on the customer lifecycle:

 

 

 

aquire
activate
serve
retain
win back

Measuring Greatness

$665,518,320

Revenue Generated

241,109,252

Customer Interactions – All Channels

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Leveraging Technology to Generate Higher ROI

 

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Get to Know TLC

Putting faces to the names

  • Myka Gilchrist

    Sr. HR Manager

  • Mike Matejka

    VP Client Services

  • Jennifer A.

    Quality Assurance Representative

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    Customer Experience Insights

    Read more to stay ahead of the curve

    TLC Associates Unveils Dynamic New Website and Brand
    12.06.2018

     

    Contact Center Updates Web Presence to Reflect Their Core Values   CEDAR RAPIDS, IA – TLC Associates, a contact center committed to exceptional customer experiences, has officially launched their new and improved website to provide a more engaging experience for potential clients and employees. Their redesigned site is integral to TLC’s mission to deliver the […]

     

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