Achieving Your Goals through Extraordinary Experiences

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We Are TLC

Delivering Remarkable Customer Experience

As contact center specialists, we believe that every interaction you have makes an impact on someone. It’s why we’re committed to a people-first approach at every level of our business. The result? Optimal performance and remarkable customer experiences.

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Reaching Your World, One Conversation at a Time

The quality of your customer interactions has a very real impact on business performance.

Say hello to a contact center that can deliver better, at every single stop on the customer lifecycle:

Measuring Greatness

$665,518,320

Revenue Generated

241,109,252

Customer Interactions – All Channels

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Leveraging Technology to Generate Higher ROI [Case Study]

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Get to Know TLC

Putting faces to the names

Myka Gilchrist

Sr. HR Manager

Mike Matejka

VP Client Services

Jennifer A.

Quality Assurance Representative

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Customer Experience Insights

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The Best Way to Calculate Customer Retention and Keep Your Clientele

07.24.2019

Studies by Bain & Company show the effort to increase customer retention by 5% produces 25% additional profits through upsells, cross-sells, and customer referrals. It’s not a stretch to say your ability to retain customers reflects your ability to grow your bottom line. So, how do you get the most out of your existing […]

Make every customer experience remarkable.

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