a people-first approach at every level of our business.
We specialize in Customer Care, Customer Acquisition
,Customer Loyalty, and Technical Support.
to our near shore and off shore operations
in Santo Domingo, Columbia, New Delhi and Alangilan,
we have you covered!
and enhanced security to deliver exceptional service
through customer care solutions, technical
and online support, and self-service solutions.
experience is supported by our 4 Pillars:
Results, Security, Return on Investment,
and The Experience.
Inspired by the Power to Connect Connecting Your Business.
Stay Agile & Competitive
With TLC's Omnichannel Services!
and qualify leads, but we also engage
with potential customers.
connected to the overall customer
journey and brand promise.
greater loyalty and helps you win
a customer for life.
accurate information, and reliable
fixes that eliminate the hassle.
Inspired by the Power to Connect Reaching Your World
One Connection at a Time!
Awards
We're Honored to be Recognized For The Work We Do.
Brand Promise
Results, Security, Return on Investment, and the Experience.
Careers
We Operate as a Single Team to Lift Each Other Up.
Community Impact
Committed to Connecting Within Our Communities.
Diversity
An Inclusive Culture That is Built Upon Mutual Respect.
Leadership Team
Imagine a World Where Every Voice is Heard.
Locations
Leveraging a Global Workforce For a Richer ROI.
News and Articles
Read more to stay ahead of the curve with TLC Insights.
Our Story
We’re Certain, You’ll be Inspired By The Power to Connect, too.
Our Impact on Business Culture Performance
Read Our Case Studies!
Thomas (Tom) L. Cardella
Chief Executive Officer
Has been a pioneer and successful entrepreneur in the Contact Center industry for 30 years.
Ashley Hahesy
VP Finance
Ashley Hahesy, VP Finance, has been with TLC Associates for three years. She is responsible for financial...
Kim Fox
SVP of CX
Kim Fox, Senior Vice President of Customer Experience, has over 15 years of experience in the contact center industry, supporting various industries...
Inspired by the Power to Connect Connecting Your Industry.
Below Are a Few of The Industries We Serve.
Unrivaled ROI.
For The Energy Industry.
Pays Dividends.
Healthcare Customer Service.
on Every Channel.
on a Personal Level.
Around The Globe.
Consumer Products
Happier Customers Lead to Unrivaled ROI.
Energy
Contact Center Solutions For The Energy Industry.
Financial Services
Seamless Customer Service Pays Dividends.
Government
Because We're Your Citizens, Too.
Healthcare
We've got the Pulse on Healthcare Customer Service.
Media & Entertainment
Seamless Customer Experience on Every Channel.
Retail
Engaging With Your Customers on a Personal Level.
Travel & Hospitality
Remarkable Customer Experience Around The Globe.
