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We Are TLC

Delivering Remarkable Customer Experience

 

As contact center specialists, we believe that every interaction you have makes an impact on someone. It’s why we’re committed to a people-first approach at every level of our business. The result? Optimal performance and remarkable customer experiences.

 

LET'S CONNECT!

REACHING YOUR WORLD, ONE CONNECTION AT A TIME

The quality of your customer interactions has a very real impact on business performance.

Say hello to a contact center that can deliver better, at every single stop on the customer lifecycle:

Customer Acquisition

Immersed in the Customer Lifecycle from the Start!

Customer Activation

Win Customers. For Life.

Customer Service

Reaching Your World, One Conversation at a Time.

Customer Retention

Keep Them Coming Back. Again and Again.

Win Back Customers

Treat Every Ending Like a New Beginning.

BFSI

Seamless Customer Service Pays Dividends.

Consumer Products

Happier Customers Lead to Unrivaled ROI.

Government

Because We're Your Citizens, Too.

Healthcare

We've got the Pulse on Healthcare Customer Service.

Media & Entertainment

Seamless Customer Experience on Every Channel.

Retail

Retail Customer Service Solutions.

Travel & Hospitality

Remarkable Customer Experience Around The Globe.

WHAT OUR CLIENTS ARE SAYING

  • "We are very thankful for TLC’s efforts over the past few years in support of sales and care for our customers. They have helped us grow our business and care for our customers. 2020 has been a more challenging year as our operations were significantly impacted during this pandemic. TLC Associates came through for our brand and customers. They focused on relationships before contracts. They offered incredible flexibility to reduce our costs. Once our business picked up, TLC was there to support us from day one with our already trained staff who were retained by TLC Associates during this difficult time. This defines the word partner to me."

    Chief Commercial Officer, Leading internet brand
  • "My TLC partners have transformed the experience provided to my customers! There is no way we could be doing the things we’re doing without the amazing talent, incredible execution and lightning speed exhibited by everyone from TLC Associates. I’m inspired daily by how my TLC partners have assimilated into our brand! This is truly a partnership in every sense of the word. Bottom line is TLC Associates ROCK!!!!!"

    Head of eCommerce, Top Retailer/Fortune 1000
  • I am consistently blown away by TLC’s performance. Black Friday is a huge day for our business and we know we can trust their agents to have chat and email channels totally under control. In fact, their performance last Black Friday allowed us to keep phone ASA under a minute. TLC Associates offers world-class performance across all customer channels.

    Director, Major Retail Brand
  • Partnering with TLC has been a true pleasure. The services they provide to my company are a true upgrade over past outsourcing experiences. They consistently demonstrate passion and commitment to performance management, customer service, and client care. I look forward to our continued successful partnership.

    VP - Medical eCommerce Company
  • Our TLC outbound sales team has been one of our secret weapons. They know our services as well as our people, and their conversion and FCR rates are impressive. We’re happy to be working with a contact center partner that takes pride in delivering remarkable service.

    VP, Sales Development - Financial Services Company
  • TLC Insights

    Read more to stay Connected

    TLC Associates to Add Two New Domestic Centers and 1200 Jobs!
    10.13.2020

     

      TLC Associates to Add Two New Domestic Centers and 1200 Jobs Additional new contracts earned by the Company driving sustained growth in 2020   October 8, 2020—Cedar Rapids, IA- TLC Associates, an Iowa-based provider of high-quality customer contact solutions, announced today that it will be adding two new domestic centers and over 1200 new […]

     

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