CEDAR RAPIDS, IOWA, May 2015 — TLC Associates (TLCA) was recognized as the industry’s 12th largest call center provider, as ranked by TMC, in its CUSTOMER magazine 30th Annual Top 50 Teleservices Agencies Ranking.
“We are very proud to continue to be ranked among the top call center providers in this industry. Our growth is proof of the trust our clients continually place in us,” stated Thomas Cardella, President, “and of the success our talented representative teams have in meeting client goals.”
“I am excited to share that our ever-growing base of clients continues to drive additional volumes to TLCA because of our quality performance, ensuring that TLCA remains a top provider in the call center industry,” noted Cardella.
TLCA was also ranked by TMC, a global integrated media company, as the 9h largest outbound provider, the 14th largest inbound provider and the 3rd largest interactive provider. The Top 50 Teleservices Agencies Ranking recognizes the top inbound and outbound teleservices agencies, both domestic and international, as well as interactive inbound.
Stated Rich Tehrani, CEO, TMC. “This ranking is truly the benchmark for choosing large-capacity teleservices agencies.”
The Top 50 Teleservices Agencies Inbound, Outbound and Interactive rankings are published online and in the May 2015 issue of CUSTOMER magazine. For more information about the award, please visit www.tmcnet.com. For more information about TLC Associates, please visit www.tlcassociates.com or call (319)730-4000.
About TLC Associates
TLC Associates is changing the way people think of customer contact centers. A 100% employee-owned company, TLC Associates focuses on front line employee satisfaction and with it, is able to drastically increase the return on investment of its nearly 25 Fortune 500 clients. TLC Associates manages customer experience across all contact channels, exceeding client goals in sales and service alike. Committed to creating quality jobs in the Midwest, the company has grown to four locations in the state of Iowa: Cedar Rapids, Coralville, Keokuk, and Marshalltown and another in El Paso, Texas. For more information about TLC Associates, please visit www.tlcassociates.com.
Thomas L. Cardella, President, TLC Associates
(319) 730-4000 or firstname.lastname@example.org