TLC Associates Brings 300 New Jobs in Iowa

April 1st, 2015

CEDAR RAPIDS, IOWA, March 31 2015 – Thomas L. Cardella & Associates (TLCA), one of the nation’s top privately held customer contact providers, is growing, adding more than 300 new jobs to the Cedar Rapids/Iowa City, Iowa corridor. The rapid expansion is driven by a new scope of work from existing Fortune 500 clients in the communications and entertainment industries.

“We are thrilled to be able to offer the Eastern Iowa community, and our current employees, a broader choice of employment opportunities.,” stated Thomas Cardella, President. “With this addition, TLCA will soon be employing more than 900 call center professionals in the Iowa City/ Cedar Rapids corridor alone.”
On behalf of Fortune 500 and mid-cap clients across many industries, TLCA offers customer service management and sales through integrated contact channels: inbound and outbound calls, email, direct mail, chat and social media.

“Our clients have asked us to take on this additional business due to the very high quality of work provided by our Corridor employees. They are impressed by the professional customer service and sales skills of our teams–and by how much people at TLCA truly enjoy their jobs. With our team’s hard work, TLCA has been able to consistently deliver high customer satisfaction ratings and a very direct and positive return on our client’s investment.”

“With this expansion, and a soon to be announced new client,” quoted Cardella, “TLCA will nearly double its size in 2015 and will need to launch a new location. We feel this is a testament to our high quality of service, new offerings and our honest and upfront approach to client relations.”

These positions are inbound customer service, inbound account management and inbound sales positions. Representatives will be helping consumers manage their wireless phone and internet accounts, purchase entertainment and home services packages and troubleshoot home and personal electronics performance.

These positions will offer employees a variety of shifts, paid time off, competitive wages, and large bonus and commission opportunities. Exact wages vary by position and shift, with weekly bonuses and full medical benefits available.

“Additionally, TLCA has a new initiative to ensure that we are exceeding our employee’s expectations. Our centers are being outfitted with expanded employee lounges with home-like settings and entertainment for our employees’ use. We are investing in our employees by increasing wages, offering more contests and prizes, and added professional development opportunities. TLCA has many long-standing employees, with high retention rates that are almost unheard of in this industry, and it is our intention to continue to improve. “

For more information on these positions, or to apply online, please visit www.tlcassociates.com/employment or call (319) 730-4028.
TLC Associates was also recently ranked as the 18th largest integrated contact center provider in the world by TMC Net and is a recent recipient of the Quality Innovation Award offered by TMC Net for its integrated business service.

About Thomas L. Cardella & Associates
TLC Associates is changing the way people think of customer contact centers. A 100% employee-owned company, TLC Associates focuses on front line employee satisfaction and with it, is able to drastically increase the return on investment of its nearly 25 Fortune 500 clients. TLC Associates manages customer experience across all contact channels, exceeding client goals in sales and service alike. Committed to creating quality jobs in the Midwest, the company has grown to four locations in the state of Iowa: Cedar Rapids, Coralville, Keokuk, and Marshalltown and another in El Paso, Texas. For more information about TLC Associates, please visit www.tlcassociates.com.

Contact
Thomas L. Cardella, President, Thomas L. Cardella & Associates
4515 20th Avenue, SW
Cedar Rapids, IA 52404
(319) 730-4000 or thomas.cardella@tlcassociates.com

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