Thomas L. Cardella & Associates Ranked 18th Largest Global Call Center Provider

May 7th, 2014

Customer-Top-50-13

CEDAR RAPIDS, IOWA, May 2014 — TLC & Associates (TLCA) was recognized as the industry’s 18th largest call center provider, as ranked by TMC, in its CUSTOMER magazine 29th Annual Top 50 Teleservices Agencies Ranking.

“We are very proud to continue to be ranked among the top providers in this industry. Our growth is proof of the trust our clients continually place in us,” stated Thomas Cardella, President, “and of the success our operations and talented representative teams have in meeting client goals.”

“I am excited to share that our ever-growing base of clients continues to drive additional volumes to TLCA because of our quality performance, ensuring that TLCA remains a top provider in the call center industry,” noted Cardella.

TLCA was also ranked by TMC, a global integrated media company, as the 11th largest outbound provider, the 16th largest inbound provider and the 17th largest interactive provider.

The Top 50 Teleservices Agencies Ranking recognizes the top inbound and outbound teleservices agencies, both domestic and international, as well as interactive inbound.

Stated Rich Tehrani, CEO, TMC. “This ranking is truly the benchmark for choosing large-capacity teleservices agencies.”

The Top 50 Teleservices Agencies Inbound, Outbound and Interactive rankings are published online and in the April 2014 issue of CUSTOMER magazine. For more information about the award, please visit www.tmcnet.com. For more information about TLC & Associates, please visit www.tlcassociates.com or call (319)730-4000.

About TLC & Associates
TLC & Associates is a 100% employee-owned company, offering a unique combination of experience, and expertise in the ability to manage a variety of inbound, outbound, email and web chat programs in both the sales and service environment. Founded in April of 2007, the company has received recognitions for quality and excellence every year since its doors opened. Most recently, the company ranked on the Inc 500 list of fastest growing private US companies and was recently selected as a entrant for the Ernst & Young Entrepreneur of the Year 2013 Central Midwest Award. The company has grown to four locations in the state of Iowa: Cedar Rapids, Coralville, Keokuk, and Marshalltown, and one in El Paso, Texas, with more than 900 employees. For more information about TLC & Associates, please visit www.tlcassociates.com.

Contact
Thomas L. Cardella, President, TLC & Associates
(319) 730-4000 or thomas.cardella@tlcassociates.com

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