Posts Tagged ‘Customer Service’

TLC Associates Wins Customer Experience Innovation Award

February 9th, 2015

Omni Business Solution Honored for Improving Customer Experience
CEDAR RAPIDS, IOWA November 2014 – TLC Associates announced today that TMC, a global integrated media company, has named its Omni Business Solution as a 2014 Customer Experience Innovation Award winner presented by TMC’s CUSTOMER magazine.
The 2014 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences.
TLC Associates’ Omni Business Solution manages customer touchpoints across every aspect of business,” remarked Thomas Cardella, President and Owner of TLC Associates. “Typical contact centers manage customer interactions at or near the customer direct purchase only. Our Omni Business Solution recognizes that customers interact with businesses at many points and this solution helps integrate their experience and feedback from all of those interactions.”
“For example,” says Cardella, “a major durable goods retail client uses TLCA’s Omni Business Solution for product tests, product and brand marketing services, loyalty program management, goods distribution tracking, mass channel marketing assistance, invoice collections, dealer support, warrantee management, order entry and, finally, end-user satisfaction surveys.”
“This product is really an amalgamation of the work we have been performing for our Fortune 500 clients for years,” continued Cardella. “Our full cycle solution helps clients view their customers not as a series of transactions, but as one continuous relationship. We are proud to be positioning our clients to deliver industry-leading service.”
“The close customer connection our clients receive with this integrated solution has proven to be invaluable, delivering increased customer satisfaction and driving up client return on investment.” said Cardella, ”It is a key reason our company is experiencing exponential growth.”
“Congratulations to TLC Associates. Its Omni Business Solution has been selected for this award because of its ability to advance the ever-important customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”
TLC Associates was also recently ranked as the 18th largest integrated contact center provider in the world by TMC Net. For more information, please visit or call (319) 730-4000.

About TLC Associates
TLC Associates is changing the way people think of customer contact centers. A 100% employee-owned company, TLC Associates focuses on front line employee satisfaction and with it, is able to drastically increase the return on investment of its nearly 25 Fortune 500 clients. TLC Associates manages customer experience across all contact channels, exceeding client goals in sales and service alike. Committed to creating quality jobs in the Midwest, the company has grown to four locations in the state of Iowa: Cedar Rapids, Coralville, Keokuk, and Marshalltown and has a quality assurance specialty location in El Paso, Texas. For more information about TLC Associates, please visit

Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit

About TMC:
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 – HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress, StartupCamp; Super Wi-Fi & Shared Spectrum Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo III; and more. Visit TMC Events for additional information

Company Contact:
Thomas L. Cardella
President, Thomas L Cardella & Associates
(319) 730-4000
[email protected]

TMC Contact:
Rebecca Conyngham
Marketing Manager
203-852-6800, ext. 287
[email protected]


Thomas Cardella & Associates to Add 60+ Jobs in Coralville, IA

August 20th, 2014

Thomas L. Cardella & Associates to Add 60+ jobs in Coralville, Iowa

New Client Program Spurs Expansion

CEDAR RAPIDS, IOWA, August 2014 – Thomas L. Cardella & Associates (TLCA) is adding more than 60 jobs to its Coralville, Iowa center. The expansion is driven by a new scope of work from an existing Fortune 500 client in the communications industry. With this addition, TLCA will soon be employing nearly 800 professionals in the Iowa City/ Cedar Rapids corridor alone.

“When presented with new business opportunities, we know we could place the business in a number of locations. However, we are committed to Eastern Iowa’s growth. We find that the caliber of professionals we are able to hire is exceptional in the Corridor,” stated Thomas Cardella, President.

“Our client has asked us to take on this additional business due to the very high quality of work provided by our Coralville employees. They are impressed by the professional skills and friendly demeanor of our teams– and by how much people at TLCA seemed to enjoy their jobs. With our Coralville team’s hard work, TLCA has been able to consistently deliver high customer satisfaction ratings and a very direct and positive return on our client’s investment. We are excited to be selected to grow with this client and offer more opportunities for professionals in the Corridor. ”

On behalf of Fortune 500 and mid-cap clients across many industries, TLCA offers customer service management and sales through integrated contact channels: inbound and outbound calls, email, direct mail, chat and social media.

These positions will be primarily inbound customer service professional positions, helping consumers manage their wireless phone accounts. Positions will start at $11 an hour guaranteed wage, with weekly bonuses and benefits.

For more information on these positions, please visit or call (319) 248-4200.

About Thomas L. Cardella & Associates

Thomas L. Cardella & Associates is a 100% employee-owned company, offering a unique combination of experience, and expertise in the ability to manage a variety of inbound, outbound, email and web chat programs in both the sales and service environment. Founded in April of 2007, the company has received recognitions for quality and excellence every year since its doors opened. Most recently, the company ranked on the Inc 500 list of fastest growing private US companies and was recently selected as a entrant for the Ernst & Young Entrepreneur of the Year 2013 Central Midwest Award. The company has grown to four locations in the state of Iowa: Cedar Rapids, Coralville, Keokuk, and Marshalltown, and one location in El Paso, Texas, with more than 900 employees. For more information about Thomas L. Cardella & Associates or our opportunities for employment, please visit


Thomas L. Cardella, President, Thomas L. Cardella & Associates

(319) 730-4000 or [email protected]