Virtual Call Center
Having the right technology is critical to a successful program, and at TLC Associates, we provide you with your own programmer to customize a campaign to your standards.
Our IT staff has extensive call center knowledge, and they serve as detailed resources for each of our clients. They deliver customized solutions using flexible architectures and design philosophies.
Here are just a few components of those solutions:
- Skills-based routing
- Web-based reporting
- Real-time reporting
- CRM technology
We stay on the cutting edge of technology to provide you with a service that’s continuously at the forefront of the industry.