We Take Security Serious

TLC Associates understands that in the wrong hands, stolen or destroyed information can jeopardize the relationship between customer and client. Due to the sensitivity of information handled in our outbound and inbound call center, we take security very seriously.

As our client, you can rest assured knowing we put a premium on protecting your information from all types of threats. Our call center is Payment Card Industry (PCI) Compliant and SSAE 60 Type II Certified, and our off-site data center is monitored 24/7.

Here are some of the other features we utilize to enhance security:

  • Redundant fiber network
  • Multiple power grids and a backup generator
  • Redundant HVAC with humidity control
  • Fire detection and suppression systems
  • Biometric security
  • Disaster recovery location