Contact Center Quality Assurance

At TLC Associates, we understand how great of an impact each customer interaction carries. With each positive experience your customers have in the call center comes another potential sale, referral, or excellent review.

Quality assurance is one extra step we take to provide accountability and ensure each customer interaction is being held to the same rigorous standards. Our QA departments are specific to each program and focus on adding value to your campaign.

Using an internal auditing system, managers are able to focus on problem areas and proactively resolve them. Agents are given in-depth, helpful feedback immediately, decreasing the likelihood similar issues will arise in the future.

We can also provide remote monitoring for our clients. Regardless of your location, you’ll have the ability to be actively involved in your campaign.