Outsourced Call Center
Our call center employees are our number one asset, TLC Associates goes to great lengths to acclimate new hires to our call center and transform them into productive contact center specialists. During the first 90 days of employment, our call center agents undergo special training to help them succeed in the company.
We look for specific character traits not only during the hiring process, but when identifying agents for a particular program. Thanks to our team of dedicated recruiters and hiring staff at each call center, the right people get placed on the right program to guarantee the success of your campaign.
Our new, innovative training practices are implemented to help our clients save long-term training dollars, and training can be ramped up if needed. We strive to provide our team with the tools they need to exceed the ever-changing needs of our clients. We don’t train to train, we train to change.