Contact Center Client Services

A successful program is as important to your business as it is to ours.

From the beginning of your campaign to the end, our account managers will offer the guidance to ensure your program does well. TLC Associates’ account managers act as a single point of contact for your campaign, keeping you abreast of program status and development. With years of industry intelligence, they also effectively manage forecasting and staffing.

Other responsibilities include:

  • Constant strategic planning
  • Proactive communication
  • Weekly program recaps
  • Customer interaction analysis
  • Administered plan executions
  • Detailed customer diagnostics

By managing your program, our client services enables you to focus on other aspects of your business with the assurance your campaign is being handled by industry experts.