Call Center

Named one of America’s Fastest-Growing Private Companies, TLC Associates is committed to operational excellence and a clearly defined goal: delivering program results with which our customers are satisfied and returning a positive ROI back to our clients.

 

As a provider of inbound and outbound call center services, we bring distinction to every customer interaction. TLC & Associates was awarded Call Center Excellence Awards in 2009, 2010 and 2011, and we were named one of the Top 50 Teleservices Agencies in 2011.

Sitting back and reacting to the global environment is not what we are about at TLCA. We want to innovate and change the call center industry for the clients sake and consumers benefit.
 

Learn more about the different areas of our company by following the links below:

Presidents Message

During my twenty years in the contact center and teleservices industry, I have learned two important lessons about client expectations. First and foremost, clients expect and deserve superior call quality and contact center performance for their customers. Secondly, clients are entitled to a straightforward, communicative, dependable relationship with their vendor. In other words, a no-excuses environment.

I consider these two ideas essential to a strong client/vendor relationship. I am proud of the fact that our management team shares these beliefs, displays them in everyday client interactions, and teaches them to their own team members. I am also proud that our former and current clients will not only substantiate these statements, but also recognize these traits as positive differentiators for TLC Associates.

In addition to these core philosophies, we also offer state-of-the art technology, seasoned agents and staff, exceptional training and quality, and a very experienced management team that understands the core fundamentals of building long-term business relationships.

You don’t have to settle for mediocre contact center services anymore. We invite you to explore our website to learn more about our history, expertise, and the ways we help clients advance their goals. And, feel free to contact us to discuss how we can help you achieve yours.
Thank you.

Thomas L. Cardella
CEO